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Integrations with leading platforms
See the full picture
Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
3 This product works with devices capable of running the latest version of ChromeOS and has been certified to meet Google's compatibility standards. Google is not responsible for the operation of this product or its compliance with safety requirements. Chromebook, Google Meet and the Works With Chromebook badge are trademarks of Google LLC. Engage+ for ChromeOS is subject to future releases. NICE CXone and Google Meet call control has been validated with ChromeOS.
Customizable buttons on the call control unit can be integrated with your contact center and Unified Communications (UC) platforms, allowing you to easily perform everyday actions – like calling your supervisor for help –with a few simple taps.
A powerful 2-microphone system provides incredible background noise cancellation and speech-to-text functionality.
Lightweight and comfortable
An ultra-lightweight design and unique maze-patterned ear cushions relieve pressure and provide outstanding comfort from the first call to the last.
Angled ear cushions
Cleverly designed with flexible earcups to provide a more secure, adaptive fit than other headsets.
Innovative maze-shaped comfort pattern
The innovatively designed maze-shaped pattern inside our earcups relieves ear pressure, helping you stay relaxed and focused on your customer.
Inline control unit
The programmable buttons of the control unit let you answer, mute, or adjust the volume, simplifying your calls and providing maximum control.
A built-in busylight glows red when you’re on a call, showing those around you that you’re not to be disturbed.
Frequently asked questions
What is a digital headset?
A true digital headset has the processing chip in the headset instead of in a control unit or cord. The
Engage 50 II and Engage 40 use the very latest chipset to be able to deliver enhanced, real-time analytic features, and this,
along with the positioning of the chip, delivers enhanced functionality and user experience.
What does a digital corded headset offer over a regular USB
Most likely, a regular USB type headset does not have the chip in the headset itself which limits the hardware and
software experiences it can deliver.
What Jabra professional digital headsets offer software
All Jabra USB headsets are supported in Jabra Direct and Xpress software and can be integrated by third-party
platforms through our SDK. However, the Engage 50 II and Engage 40 also offer additional advanced call analytic
metrics such as boom arm position alerts (Engage 50 II), background noise tracking, cross-talk sensing and more.
These are presented within our free Engage+ application and are also accessible through our SDK.
What does the Engage 40 control unit offer, and why
would I want to use it?
Answer, mute, and control the volume of the calls with just a few simple taps. The customizable
buttons of the control unit can be integrated with contact center and Unified Communications (UC)
platforms, including Amazon Connect and Genesys, for efficiency where it matters.
The Engage 40 is also compatible with the Engage 50 II controller, or as a standalone headset.
If purchased without the control unit, can the headset be plugged into a laptop or docking station and still
access the real-time call analytics?
Yes, the control unit isn’t required to access real-time insights. For more information about call
insights, please refer to Jabra.com/engageplus
Can I plug the Engage 40 headset into my mobile phone or
Yes, if your mobile device has a USB-C socket that is compatible with voice calls, but only with the USB-C
versions of the Engage 40 that do not have the inline controller.
Can I connect to a Mac, or is this headset only
compatible with a PC?
Yes, it’s possible to connect to Mac.
How do you reprogram the busylight?
The busylight can be programmed to change pending on selected active events, such as whether
the agent is in a call, needs support from a supervisor, busy with after-call work, or available to
help a colleague. The settings are made through a Jabra SDK integration.
How do you re-program the control unit for speed
dial or other functions?
Two numbers can be set-up for speed dial on the control unit. The buttons can be
reconfigured in Jabra Direct or through an SDK integration.
How does Engage 50 II differ from Engage 40?
Engage 50 II offers an even better microphone performance with the advanced 3-microphone system to
filter out background noise. Engage 50 II also has a SmartRinger built into the Engage 50 II Link controller
which alert the user of an incoming call when the headset in lying on their desk. Engage 50 II offers enhanced
comfort for all-day wearing with headband padding (stereo version only).
In terms of analytics, Engage 50 II can alert the user if the microphone is not positioned correctly (requires
Jabra Direct, Engage+ or SDK integration).
What is the difference between the microphones in Engage
50 II and the Engage 40?
The Engage 50 II has one mic in the tip of the boom arm and two on the outer side plus advanced
algorithms to create a beamforming pickup of the users’ voice and analyze noise coming from elsewhere,
isolating the voice and removing the noise. Engage 50 II can remove up to 36dB of noise due to the extra
microphone and the enhanced capabilities this allows.This also enables the headset to sense when the
microphone position is less than optimal and trigger a boom arm position alert through Jabra Engage+,
Jabra Direct or with a third-party SDK implementation.
What is the difference between the microphones in Engage
50 II and the Engage 40? Continued
The Engage 40 has one mic in the tip of the boom arm and one on the outer side. In addition, advanced
algorithms create a beamforming pickup of the users voice and analyze noise coming from elsewhere, isolating
the voice and removing the noise. It does not have boom arm position sensing capability.
Can I use the Engage 40 with the Engage 50 II link
Yes, the Engage 40 without the inline controller can be used with the Engage 50 II Link controller
How do I get access to Engage+ software?
To download the free software application, please go to Jabra.com/Engageplus.
Do you need to be connected to the internet for Engage+ to
No, Engage+ does not require internet connection to work (except for downloading the application).
Do you collect any data from users of Engage+?
We only collect data about how the headset is used, operating system as well as software/application version.
In Engage+ you can turn of data collection under settings. We collect no personal data.
Is it possible to deploy Engage+ to many users
Yes, an MSI file is available on Jabra.com that allows for mass deployment
Does Engage+ require usage of Jabra Direct and Xpress?
No, Engage+ works independently from Jabra Direct and Xpress.
What impact does Engage+ have on system’s performance?
Engage+ takes up minimal space from your computer. Hard disk space: 300 MB, Installer file: 102 MB. When
processing, the application uses RAM: 40-100 MB (100 MB is the max and is used to send notifications to the
Which headsets are compatible with Engage+?
Jabra Engage 50 II and Engage 40 are compatible with Engage+.
Which operating systems is Engage+ compatible with?
Windows 10 and 11
Does Engage+ alert me, if my microphone is in a vertical
position and far away from the mouth?
No, that is too extreme a position for the microphone to pick up your voice and give you an alert. Engage+ will
alert you when the microphone is slightly out of place like by your nose or your chin.
For more frequently asked questions please visit the Jabra Engage 40 support page.
Noise reduction on calls
Speaker max input power
Speaker bandwidth (music mode)
50Hz - 20000Hz
Speaker bandwidth (speak mode)
100Hz - 14000Hz
2 x MEMS
100Hz - 14000Hz
User hearing protection
Jabra SafeTone™ 2.0, PeakStop 105, EU noise at work, G616, OSHA
Fit & Comfort
Headset, carry pouch, warranty and warning leaflet