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Jabra Call Control for NICE CXone

Designed to extend the value of your NICE CXone solution, this free browser-based software from Jabra offers a unique call control experience to improve contact centre employee productivity.

This software enables agents to control active calls directly from their headset controls (or its control unit).

  • Easy to deploy. Ideal for cloud-based contact centres with Jabra software enabled centrally
  • Integrates seamlessly with the NICE CXone platform
  • Enhances agent efficiency and customer satisfaction

The call control provides intuitive call handling on Jabra professional headset including:

  • Answer, reject, or hang up a call
  • Control volume up/down and mute during a call
  • Put a call on hold and resume the call
*Available call controls depend upon the capabilities of your selected Jabra headset model and control unit.

Adding call control is easy:

Familiarise yourself with the Deployment Guide then set up the integration from your NICE CXone admin centre.

Jabra Engage

Get the software

Access Deployment guide
Jabra Core Control Latest Version

Easy for IT Administrators

No need for end-user software installation. Integration is enabled in the cloud by IT administrator.

Easy for Contact Centre Agents

Manage conversations seamlessly with one-touch call control directly from the headset controls or its control unit, for productivity gains and a better customer experience.

Optimise Average Handle Time (AHT) by quickly navigating through calls, workflows and customer service applications simultaneously.

Handle multiple calls and switch between the customer and supervisor (active call/call on hold) for when asstiance is needed.

The new standard.

The way we work is changing. We spend 20% more time collaborating than we did six years ago, but available concentration time has shrunk by 10%.

We’ve re-engineered our world-leading Evolve Series, allowing us to bring you significant performance enhancements across the board. A new standard of noise isolation, improved busylight and richer audio for both calls and music. The Evolve2 range is based on a upgradeable platform that will add even more value and future proof your investment.

These are professional headsets, but not as you know them. Welcome to the new standard.

To request a quote, please complete the adjacent form.

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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