Jabra + Datagamz

Engineered for the best customer service

Power customer satisfaction and smarter decisions with Jabra + Datagamz

Learn more about the Jabra + Datagamz analytics and gamification solution

Contact sales and get the best solution for your organisation

Helping contact centres unlock headset data to drive employee and customer experience to the next level

Harness real-time call data from industry-leading Engage 50 headsets and performance data from Genesys Cloud CX, bringing it all together in one easy-to-use solution. The Datagamz analytics and gamification platform helps improve both customer and employee engagement, to drive contact centre performance.

Download infographic

Turning data into performance

Connect data

CRM
Contact centre
Quality management
Jabra headsets

Correlate

Correlate data to KSPs
Build analytics
Assess impact of headset call data

Identify

Agent behaviours for improvement
Agent knowledge gaps
Workplace set up issues

Gamify

Agent performance
Behaviour analytics
Change management

Analytics + Gamification.

AI-enabled behavioural analytics identify agent performance and knowledge gaps, using the latest game science techniques to design tailored games, challenges and rewards that motivate agents and unleash their true performance potential. These unique gamification abilities, combined with the incredible noise-cancellation and call data from your Engage 50 headsets, improves both the customer and employee experience.

Analytics

This sophisticated analytics platform correlates a range of data to offer a holistic view of both contact centre and agent performance.

Gain insights from Engage 50 headset call data, including background noise, muting/silence, cross-talk and noise exposure.

Use 20+ tried and tested real-time and historical dashboards specifically designed for high-performing Genesys Cloud CX contact centres, to monitor and enhance performance.

Gamification

Gamify the aggregated source data and drive customer satisfaction in a way that’s enjoyable and engaging for everyone.

The latest gamification techniques enables you to design specific incentives and challenges to improve individual and team productivity, to build an engaged and high-performing work culture.

Recommended Products

Choose a headset that delivers valuable call data and superior-sounding calls.

The new standard.

The way we work is changing. We spend 20% more time collaborating than we did six years ago, but available concentration time has shrunk by 10%.

We’ve re-engineered our world-leading Evolve Series, allowing us to bring you significant performance enhancements across the board. A new standard of noise isolation, improved busylight and richer audio for both calls and music. The Evolve2 range is based on a upgradeable platform that will add even more value and future proof your investment.

These are professional headsets, but not as you know them. Welcome to the new standard.

To request a quote, please complete the adjacent form.

First name

Surname

Company name

Work Email Please provide valid email

Work phone

Select number of employees

Reason for contacting

Area of interest

Select Country/Region

Brief description

Yes, I would like to receive news about Jabra products and promotion. I agree to terms and conditions and that Jabra, its parent company can contact me by email or advertising with discounts, news, partner updates and surveys. Jabra stores my name and e-mail along with cookies and other identifiers in line with the privacy policy. I can unsubscribe at any time.

.jbr-form__field { margin-bottom: 5px; } .jbr-form__row .jbr-form__field--required:before { content: "*"!important; font-weight: 600; font-size: 12px; color: #727373!important; left: 5px!important; } .jbr-form__field--required:before { content: "*"!important; font-weight: 600; font-size: 12px!important; color: #727373!important; left: 25px!important; } .jbr-form__input--dropdown { -webkit-appearance: auto!important; -moz-appearance: auto!important; background-image: none!important; } .jbr-form__terms .custom-rich-text a { text-decoration: underline!important; } .field-validation-error { display: block; line-height: 10pt; color: red; font-size: 12px; font-weight: 400; margin: 0 auto; } .replacement-column-spot-web-form .jbr-form { font-size: 16px; font-weight: 400; color: #4F5050; background-color: white; border-radius: 25px; box-shadow: 0 50px 100px -20px rgba(50, 50, 93, .25), 0 30px 60px -30px rgba(0, 0, 0, .3), 0 -18px 60px -10px rgba(0, 0, 0, .025); padding: 30px 5px 25px; } .replacement-column-spot-web-form .jbr-form__input, .jbr-form__singlelinetext { border: 1px solid #ededed!important; background-color: #fcfcfc; } .jbr-form__singlelinetext { height: 35px; } .replacement-column-spot-web-form .jbr-form__textarea { padding: 15px 0 0 10px!important; border: 1px solid #ededed !important; background-color: #fcfcfc; } .replacement-column-spot-web-form .jbr-form__submit { margin-bottom: 5px; } .replacement-column-spot-web-form .jbr-form__footer { line-height: 12px!important; margin: 10px!important; } .jbr-form__terms { line-height: 18px; font-size: 14px; } ..replacement-column-spot-web-form .jbr-form__label--checkbox { line-height: 18px; } @media (max-width: 767px) { .jbr-form__field--required:before { left: 20px !important; } }

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

Products

Evolve2 65 Flex

Elite 10

Elite 10 Gen 2

Speak2 75

PanaCast 20

PanaCast Meet Anywhere

PanaCast 50 Video Bar System

Enhance Plus

All hearing products

Jabra Enhance™

Jabra Enhance™ Pro 20

Jabra Enhance™ Pro 20

Talk 65

Jabra Sound+

Charging cases

Deals

Refurbished products

By activity

By environment

Business solutions

Evolve2 Buds

Contact sales

Hybrid working report

Contact sales

Case studies

Contact sales

Partner login

Contact sales

All services

Contact sales

Hybrid working report

Contact sales

Work Wonders

Discover

Case studies

Contact sales

Pressroom

Contact sales

Hybrid working report

Contact sales

Work Wonders

Get support

Need help with your Jabra product?

Bluetooth pairing guide

Online orders

Found what you are looking for?

Found what you are looking for?

Jabra + Datagamz

Engineered for the best customer service

Helping contact centres unlock headset data to drive employee and customer experience to the next level

Turning data into performance

Connect data

Correlate

Identify

Gamify

Analytics + Gamification.

Analytics

Gamification

Recommended Products

The new standard.

Apply for a free trial

Need technical support?