Make every call count
Unlock your team's potential with our AI-powered call center softwareMake the most of
every call with the
power of Engage AI
Engage AI is here to unlock the full potential of every call – effortlessly. Its intelligent features cancel background noise on both sides of the call, identify tone in real time, and automatically take care of the admin. Grouping calls by topic quickly reveals trending call reasons. Plus, AI-assisted quality assurance measures script compliance and provides a post-call scorecard* to show what’s working (and what’s not) – for better performance every time.
The result? More satisfied customers. More motivated agents. More efficient calls. And more time for what matters most: human connection. Make every call count for more.
* QA Scorecard coming early 2027
Manual call center processes can waste precious seconds and skills. Supervisors miss key coaching moments. Agents scramble to talk and take notes. Speech-to-text only tells us what was said, not how it was said. And QA is more guesswork than guidance.
Supervisors can't give feedback on what they don't hear. And speech-to-text catches what was said but, crucially, not how it was said. Coaching moments pass by - and so does the chance to improve.
“Just a sec while I note that down. " Sound familiar? Agents toggle between talking and typing, and no one can give 100% to both. Calls lose momentum, frustration builds, and those notes? Often rushed, sometimes wrong.
Random sampling catches a few calls, but most slip through the net. And by the time patterns show up, the moment’s gone, and the insight’s as stale as the canteen croissant.
Engage AI automates manual call center processes and guides in real time. Supervisors can deliver better feedback, agents can focus on customers, and calls stay at a standard everyone is proud of.
Read the energy. Instantly.
It's not what you say, it’s how you say it. Engage AI listens for tone on both ends of the call, picking up on voice patterns and energy shifts in real time. Agents see the live results in a fun, simple, colour-coded display – with alerts when tone changes, so they can keep the conversation on track.
And because angry sounds angry in every language, it works across them all. It’s also bias-tested to stay fair for every voice.
More empathy. Less guesswork. And no more wondering if "fine" really means fine.
Make short work of long calls
Free your agents from post-call admin. Engage AI creates instant call summaries, accurately tags topics, and provides a resolution status. So your team can focus on what matters: connecting with customers. Less time typing. More time talking.
Full picture.
Fraction of the work.
Random sampling only ever tells you part of the story. Engage AI gives you the full picture. By analyzing 100% of calls, it reveals script compliance and performance scores – plus the context behind them – by flagging call reasons in an easy to use dashboard.
Finally, you can see team performance and why customers call in a single, complete view. Stop reviewing. Start understanding.
Hear. Every.
Single. Word.
Block out the barking, blasting and background chaos. ClearSpeech technology removes unwanted noise from every call – on both the customer and agent sides. No more “Sorry, could you repeat that?”. Just more problems solved faster and more from every second of every call.
Grow as you go
Engage AI supports agents in real time with personalized feedback, coaching prompts and the right nudge at the right moment. Progress is tracked, wins are recognized, and yes – there are badges. And avatars. And maybe even the occasional high-five. Because when agents feel confident, every conversation gets better. And every call counts for more.
The Engage AI effect
Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents.
Up to 20% increase in customer satisfaction scores
Positive tone = positive customer experiences
Up to 30% reduction in call length
Shorter calls = saved costs
Up to 50% reduction in quality assurance costs
Automated, intelligent features cut QA costs in half
50% more accurate customer sentiment data
Increased data accuracy and improved insights
70% of agents are more motivated. Bonus.
More motivation = increased wellbeing and productivity
85% of supervisors feel more connected to their teams
Better connected colleagues = improved support and teamwork
Hear it from the people who count
Here's how it works
1. Integrate with softphone
2. Installation
Install the Engage AI software on user PCs
3. Set up user management
4. Onboarding and training
We’ll guide you through it
Fits right in
To get started, all you need is Windows, a softphone, and a headset - any headset (try ours for bonus features).
Very little configuration is required, so your team will be making calls count for more in no time. And if you prefer everything in one place, you can integrate Engage AI with your existing systems using our APIs.
Better still, our software is compatible with all leading call center platforms. Below are just a few examples. Easy.
Make every call count even more
Pair Engage AI with a Jabra Engage 50 II headset or an Engage 40 headset – for even more from every call.
Tap your headset to control key features. Experience a 360 noise-free audio experience. See noise levels visualized in real-time. And even get nudged when your boom arm’s off.
Together, they deliver a call experience that works perfectly in sync. Because when everything connects, every call counts for more.
Keep your business to yourself
With Engage AI, your data stays exactly where it belongs – with you.
Engage AI Essential and Core make sure sensitive data stays safe, processed securely on your own premises. Need more AI power? Engage AI Complete brings additional cloud-based AI capabilities, protected by the highest levels of security.
Whichever version you choose, Engage AI is fully GDPR and AI Act compliant. Your data is always fully encrypted, whether it’s on the move or at rest. Plus, sensitive information gets automatically redacted from every output – for extra peace of mind.
Frequently asked questions
Yes. Engage AI’s tone analysis model has been rigorously tested across a wide range of languages and accents, ensuring reliable performance in most cultural contexts. Engage AI’s speech-to-text model works across most languages . If you’d like details about a specific language or region, just contact us.
Engage AI works with any Jabra headset – not just the Engage series. While optimized for Jabra devices, we also support other headset brands but some might require custom integration.
Engage AI software runs in the cloud and is managed by Jabra. To get started, you simply install a lightweight app on each user’s device which can be easily managed using an MSI package.
Call data is captured locally while the call is happening and securely stored in compliance with data protection regulations. By default, data can be stored in either Microsoft Azure data centers in The Netherlands or Deutsche Telekom’s Open Telekom Cloud in Germany. If you prefer, you can store the data in your own cloud environment instead.
Yes. While Engage AI includes rich built-in reporting, it also provides a simple API that allows you to export data for use in your own BI or analytics tools. Contact our support team for access and documentation.
Speech-to-text captures what was said and is valuable for automation, analytics, and customer insights. Tone analysis focuses on how things are said - providing real-time insights into energy, sentiment, and engagement, even across languages.
No. Engage AI does not record calls. It analyzes and transcribes them in real time but does not store the call transcriptions. It only stores call summaries, call reasons, call topics, and other key info.
No. While Engage AI is popular in call centers, it’s also ideal for any professional who talks to customers by phone – such as financial advisors, sales teams, or support staff.
ClearSpeech is not available on its own. It’s included exclusively as part of the Engage AI package.
No problem. Engage AI comes in two plans: Core and Compete. If you want just tone insights and don’t need speech-to-text, the Core plan is the one for you. It gives you both real-time and post-call tone analysis without transcribing calls.
Explore more
From the big thinking to the bottom line – dive into the detail below.
Product support
It’s not just Engage AI that supports you at every step, we do too. Find user manuals, frequently asked questions, videos and more.