Get more out of your
digital contact center with Jabra and Genesys

The contact center is changing

Analytics and agent productivity are becoming increasingly important.

Jabra is addressing this with the Jabra Engage 50, engineered to be the world’s best professional digital corded headset. Jabra software delivers live guidance, call analytics and supports fast deployment which ultimately improves the overall customer experience.

Genesys supported platforms

Integration with Genesys PureCloud

The latest Genesys PureCloud integration with Jabra devices offers a plug & play solution without the need to install third party software

Integration with Genesys PureEngage

Jabra provides full call control and customization when using the Genesys Workspace Desktop Edition. This improves the overall user experience and increases agent productivity

Genesys PureConnect

Jabra provides superior sound solutions for the Genesys PureConnect platform enabling an all-in-one customer experience solution that's easy to use, flexible and customizable to your business needs

Compatibility guide

Find Jabra products that work with your platform/device.

Can't find your device?

Select your deskphone

Select your softphone

Select your mobile/tablet

Our Recommended Call Center Headsets

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General

One-ear/two-ear variants

Multiple wearing styles

Wireless/Corded

Wireless range

Battery life

Charging time

Charging Base

Ear cushion type

Skype for Business Certified

Sound

Noise cancelling mic

Air Shock

Hearing protection

Connectivity

DECT

DECT Security level

Bluetooth®

Smartphone connectivity

Connect to no. of devices

NFC

Standout features

Reinforced cord

Integrated Busylight

Intelligent volume control

Call control unit

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Wireless

Wireless range

Up to 150m/490ft

Battery life

Up to 13 hours

Charging time

Up to 90min

Charging Base

Yes

Ear cushion type

Leather-feel

Skype for Business Certified

Yes

Sound

Noise cancelling mic

Yes

Air Shock

Yes

Hearing protection

Yes

Connectivity

DECT

Yes

DECT Security level

C

Bluetooth®

Yes

Smartphone connectivity

Yes

Connects to no. of devices

Up to 5

NFC

Yes

Standout features

Reinforced cord

No

Integrated busylight

Yes

Intelligent volume control

Yes

Call control unit

No

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Wireless

Wireless range

Up to 150m/490ft

Battery life

Up to 13 hours

Charging time

Up to 90min

Charging Base

Yes

Ear cushion type

Leather-feel

Skype for Business Certified

Yes

Sound

Noise cancelling mic

Yes

Air Shock

Yes

Hearing protection

Yes

Connectivity

DECT

Yes

DECT Security level

C

Bluetooth®

No

Smartphone connectivity

No

Connects to no. of devices

Up to 2

NFC

Yes

Standout features

Reinforced cord

No

Integrated busylight

Yes

Intelligent volume control

Yes

Call control unit

No

General

One-ear/two-ear variants

Yes

Multiple wearing styles

No

Wireless/Corded

Corded

Wireless range

No

Battery life

No

Charging time

No

Charging Base

No

Ear cushion type

Soft leatherette

Skype for Business Certified

No

Sound

Noise cancelling mic

Yes

Air Shock

Yes

Hearing protection

Yes

Connectivity

DECT

No

DECT Security level

No

Bluetooth®

No

Smartphone connectivity

Yes (USB-C)¹

Connects to no. of devices

1

NFC

No

Standout features

Reinforced cord

No

Integrated busylight

Yes

Intelligent volume control

Yes

Call control unit

Yes²

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Corded

Wireless range

No

Battery life

No

Charging time

No

Charging Base

No

Ear cushion type

Leather-feel

Skype for Business Certified

No

Sound

Noise cancelling mic

Yes

Air Shock

Yes

Hearing protection

Yes

Connectivity

DECT

No

DECT Security level

No

Bluetooth®

Yes

Smartphone connectivity

Yes

Connects to no. of devices

Up to 2

NFC

No

Standout features

Reinforced cord

Yes

Integrated busylight

No

Intelligent volume control

No

Call control unit

Yes

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Corded

Wireless range

No

Battery life

No

Charging time

No

Charging Base

No

Ear cushion type

Foam

Skype for Business Certified

No

Sound

Noise cancelling mic

Yes

Air Shock

Yes

Hearing protection

Yes

Connectivity

DECT

No

DECT Security level

No

Bluetooth®

No

Smartphone connectivity

No

Connects to no. of devices

1

NFC

No

Standout features

Reinforced cord

Yes

Integrated busylight

No

Intelligent volume control

No

Call control unit

Yes

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Wireless

Wireless range

Up to 120m/395ft

Battery life

Up to 12 hours

Charging time

Up to 180min

Charging Base

Yes

Ear cushion type

Leather-feel

Skype for Business Certified

No

Sound

Noise cancelling mic

Yes

Air Shock

No

Hearing protection

Yes

Connectivity

DECT

Yes

DECT Security level

No

Bluetooth®

Yes

Smartphone connectivity

Yes

Connects to no. of devices

Up to 2

NFC

No

Standout features

Reinforced cord

No

Integrated busylight

No

Intelligent volume control

No

Call control unit

No

General

One-ear/two-ear variants

Yes

Multiple wearing styles

Yes

Wireless/Corded

Corded

Wireless range

No

Battery life

No

Charging time

No

Charging Base

No

Ear cushion type

Foam

Skype for Business Certified

No

Sound

Noise cancelling mic

Yes

Air Shock

No

Hearing protection

Yes

Connectivity

DECT

No

DECT Security level

No

Bluetooth®

No

Smartphone connectivity

No

Connects to no. of devices

1

NFC

No

Standout features

Reinforced cord

No

Integrated busylight

No

Intelligent volume control

No

Call control unit

Yes

¹ USB-A via accessory

² The call control unit is available as an accessory

Contact sales

Our team of product experts can help you find the best solution for your company. Get instant pricing and advice for your specific environment and use case. Fill out the form and a Jabra representative will contact you.

Apply for a free trial

If you’re planning to deploy more than 50 units for your company, speak with sales to organise a meeting to see if you are eligible for a free trial.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

How many headsets are you planning to deploy?

Request free trial units for your organization. Terms & conditions apply.

Your platform

Additional Information

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Found what you are looking for?

Found what you are looking for?

Get more out of your
digital contact center with Jabra and Genesys

The contact center is changing

Genesys supported platforms

Compatibility guide

Select your deskphone

Select your softphone

Select your mobile/tablet

Compatible products found ( ):

Our Recommended Call Center Headsets

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Contact sales

Apply for a free trial

Need technical support?

Found what you are looking for?

Found what you are looking for?

Get more out of your digital contact center with Jabra and Genesys

The contact center is changing

Genesys supported platforms

Compatibility guide

Select your deskphone

Select your softphone

Select your mobile/tablet

Compatible products found ( ):

Our Recommended Call Center Headsets

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Contact sales

Apply for a free trial

Need technical support?

Get more out of your
digital contact center with Jabra and Genesys