Your privacy is important to GN Audio (Jabra, us, we). Jabra supports the protection of consumer privacy on the internet and the principles of disclosure and fair information practices. With the range of applications (apps) Jabra has made available, there are many ways you can use these. When sharing information with Jabra, the experience and services provided in terms of quality as well as functionality, can be improved.
Your online privacy is our priority, and Jabra respects your privacy choices. If you share your personal information with Jabra, the information will be treated according to this policy, which we encourage you to read. Jabra want to keep this policy as simple as possible, but in case you are not familiar with terms like cookies, IP addresses, pixel tags, and browsers, you are encouraged to explore these key terms first.
If you have questions or concerns in relation to data protection, you are always welcome to contact our Data Protection Officer (DPO) by email DPO@jabra.com; or telephone number: +45 45 75 00 00
The entity responsible for the processing of your personal information (formally called the data controller) is:
GN AUDIO A/S;
Lautrupbjerg 7; DK-2750 Ballerup; Denmark; Reg. no. 1506 9511
Telephone number: +45 45 75 88 88; Email address: DPO@jabra.com; Website: www.jabra.com
Jabra wants to make you feel safe and informed when using our mobile apps. Whenever you use our services, we aim to provide you with access to your own personal information and strive to give you ways to update it quickly or to delete it, unless prohibited for legal purposes.
Jabra collects information from your use of the app and the information you enter in to the app.
Furthermore, the app might collect personal information from your phone for the app to operate as intended. this can include phone number, contact details, date and time. this information is not sent to jabra.
To provide you with full functionality of the apps and to help us provide you with an improved jabra experience we are interested in information about how you use our mobile apps. when sharing information with jabra on how you use the app features we can learn about the capability of these apps and how they interact with our products, so we can improve and enhance future updates.
Our mission is to employ the user behavior insights to further develop the user experience of our future mobile apps. the information you provide to jabra will not be used for other purposes without asking for your permission. under no circumstances will jabra sell your personal information.
The information you enter in to the jabra apps
in general, the information you enter in to the app will stay in the app and will therefore not be forwarded to us by default. for example, when you use the app you might be asked for personal information such as your name, gender, height, weight, date of birth, profile picture, email address, and telephone number. this data will stay on your device unless you enable the functionality of sharing within the app.
If you opt-in the sharing functionality, we can also ask you to create a publicly visible jabra account, which include your name and photo. in some jabra apps you can share information on social media and a 3rd party vendor. to use such features, the app will need your credentials which is stored on your device but will not be forwarded to jabra.
The information we receive from your use of jabra apps
when you download the app and use the app, jabra collects the following information about the services you use and how you use them:
If you want to use the location service or the workout performance, you will share the following information:
Only, when you enable sharing, jabra use a 3rd parties to benchmark your workout performance. when you opt-in this functionality, you agree and acknowledge, that we may disclose to a specific 3rd party (currently flurry analytics) your user generated content, including time of workout, total time of workout, and workout activity. this information can also be uploaded to your icloud for backup purposes, however you do not share the information located on your icloud with us.
As previously mentioned jabra utilizes the storage of data on the device to the extent possible. this way jabra limits its collection, storing and processing of personal data to situations where a specific purpose exists. with reference to the eu gdpr, we have listed below the most relevant purposes and the legal basis for these purposes together with some of the activities associated with those purposes.
EU GDPR article 6.1.a (consent) is used when you activate the opt-in function as mentioned in the section above called “location information opt-in”. when you enable the functionality, you provide us with relevant location data directly and you provide us with your consent to obtain personal data.
EU GDPR article 9.2.a (explicit consent) is used when the opt-in function as mentioned in the section above called “fitness data opt-in” is activated. jabra fitness data is a form of health data and thereby sensitive data. when you enable the functionality, you provide us with relevant health data directly and you provide us with your consent to obtain this personal data.
EU GDPR article 6.1.f (necessary for the pursuit of legitimate purposes of us) is used when we collect information (above called “device information”, “app number” and “log information”) about the services you use and how you use them. this then enables jabra to identify the need to enhance existing apps and develop new applications. we collect this data to provide, maintain, protect and improve the services. ref. the previously mentioned, this could be information about features that are used, how often they are used and the context they are used in.
You can at any time stop all collection of information by any jabra app, by uninstalling the app. you can do this by using the standard uninstall processes which is available as part of your mobile device or via the mobile app marketplace.
We aim to retain any information already collected only for as long as you use the jabra apps and for a minimum and reasonable period thereafter. we only retain information in accordance with applicable legislation.
We hereby inform you, that when the processing of your personal data is based on your consent, you may withdraw your consent at any time, however, please note that this does not affect jabra's processing of your personal data prior to withdrawal of your consent. you can withdraw your consent by opt-out this functionality.
Jabra is very observant of protecting your data from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. in particular when you register your device we encrypt data communication using ssl, we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems and we restrict access to personal information to jabra employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Under no circumstances will jabra sell your personal information; sharing your information will take place on a need to know basis only and only to fulfil the above-mentioned purposes. dependent on the nature of the purpose we might therefore share your personal information with the legal entities jabra is part of (Group GN), business partners and vendors who deliver a specific service, like technical support, hosting and supply services as well as public authorities. such transfers will only take place for a specific purpose. to the extent possible, we refrain from sending personally data to countries outside the EU/EEA.
If jabra is involved in a merger, acquisition or asset sale, jabra will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
Jabra may share aggregated, non-personally identifiable information publicly and with partners, which could be publishers, advertisers or connected sites. for example, jabra may share information publicly to display trends about the general use of our applications.
As the data subject we would like to inform that jabra has taken all necessary and adequate steps to protect your personal data and ensure your rights. please note, that there may be more conditions or limitations to these rights than stated below. if you want to exercise your rights, please contact our DPO.
If you wish to file a complaint regarding our processing of your personal data, please contact our DPO. if your complaint is not resolved, feel free to contact the danish data protection agency.
This privacy policy will be updated on a regular basis and when necessary due to changes in applicable laws and regulations. we will post any privacy policy changes on this page and notify you by updating this privacy policy as part of a general application update. if the changes of this privacy policy are regarded as material and significant, you will be expressly informed hereof.
