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Datagamz

Jabra + Datagamz

Engineered for the best customer service

Contact sales
Power customer satisfaction and smarter decisions with Jabra + Datagamz
Learn more about the Jabra + Datagamz analytics and gamification solution
Contact sales and get the best solution for your organization

Helping contact centers unlock headset data to drive employee and customer experience to the next level

Harness real-time call data from industry-leading Engage 50 headsets, and performance data from Genesys Cloud CX, bringing it all together in one easy-to-use solution. The Datagamz analytics and gamification platform helps improve both customer and employee engagement, to drive contact center performance.

Turning data into performance

Connect data

  • CRM
  • Contact center
  • Quality management
  • Jabra headsets

Correlate

  • Correlate data to KSPs
  • Build analytics
  • Assess impact of headset call data

Identify

  • Agent behaviors for improvement
  • Agent knowledge gaps
  • Workplace set up issues

Gamify

  • Agent performance
  • Behaviour analytics
  • Change management

Analytics + Gamification.

AI-enabled behavioral analytics identify agent performance and knowledge gaps, using the latest game science techniques to design tailored games, challenges and rewards that motivate agents and unleash their true performance potential. These unique gamification abilities, combined with the incredible noise cancellation and call data from your Engage 50 headsets, improves both the customer and employee experience.

Analytics

This sophisticated analytics platform correlates a range of data to offer a holistic view of both contact center and agent performance.

Gain insights from Engage 50 headset call data, including background noise, muting/silence, cross-talk and noise exposure.

Use 20+ tried and tested real-time and historical dashboards specifically designed for high-performing Genesys Cloud CX contact centers, to monitor and enhance performance.

Gamification

Gamify the aggregated source data and drive customer satisfaction in a way that’s enjoyable and engaging for everyone.

The latest gamification techniques enables you to design specific incentives and challenges to improve individual and team productivity, to build an engaged and high-performing work culture.

Recommended Products

Choose a headset that delivers valuable call data and superior-sounding calls.

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Jabra Engage 50 is engineered for professionals who listen and talk on the phone for a living and who need professional sounding calls, no matter where they work.

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Contact Sales

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

Our sales experts are ready to help

Brief description

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Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now