Successful management consultancy starts with the first
contact. Since personal contact is irreplaceable, members
of staff place high demands on their phones in regard to
quality, integration and usability. At the same time, system
complexity increases with the growing amount of participants,
locations and different regions. As a leading management
and technology consultant with 3500 employees
in 26 locations worldwide, BearingPoint GmbH advises
European customers from the industry, trade, finance, and
insurance sector as well as from the public administration.
Thereby, flexible and customised solutions are at the center
of the results-oriented approach.
In 2013, BearingPoint decided to introduce Microsoft Lync
throughout the company. “For quite some time, Bearing-
Point had been looking for a solution to equip their mobile
employees with a reliable UC system”, says Anke Riesner IT
Director at BearingPoint explaining the reasons for migrating
to Microsoft Lync from a conventional PBX.
- Anke Riesner, IT Director, BearingPoint GmbH
In the scope of the migration to Microsoft Lync, Bearing-
Point GmbH also significantly reduced the amount of traditional
desk phones: previously, every working space had
its phone. Today, merely one seventh of that amount
remains and can still be found mainly in conference rooms
and those areas where employees can communicate
undisturbed. The members of staff now almost exclusively
use their headsets, no matter whether in the office or on
the go: “A change from handset to headset literally lends
itself to Microsoft Lync”, Anke Riesner says and continues:
“After all, with their headsets employees can make their
phone calls flexibly and regardless of their location via
their PC or laptop and they no longer have to pin the hand-
set between ear and shoulder. Since all Lync headsets can
be easily connected with USB via plug-and-play installation
there are no technical problems when in use. This is an
important point and our team member service desk is
thankful for that.”
In order to draw on the full potential of their Microsoft Lync
solution, BearingPoint now uses professional Jabra headsets.
The personal and direct contact to the producer, quality
and price were decisive criteria for the choice. In all aspects,
BearingPoint opted for the headset expert from
Denmark. And rightly so, as Anke Riesner points out: “Our
aim was to get good quality for good value – and that is
what we achieved. Up until now we have only had positive
experiences with Jabra headsets! We especially appreciate
the professional working relation.”
Jabra headsets are particularly optimised for Microsoft
Lync. In this way, Jabra completes the UC application at
BearingPoint in regard to better acoustics, improved availability,
more productive teamwork and faster ROI. The
Jabra UC Voice 550 supports the extended frequency range
up to 6800 hertz and authentically and accurately transmits
PC telephony, conference calls, live presentations or also
multi-media applications in wideband quality (HD quality).
A noise-cancelling microphone is integrated in the headset
in order to block out disturbing ambient noise and to ensure
that the important information reaches the recipient
without loss. Thanks to its USB interface the Jabra UC Voice
550 can be seamlessly integrated into the Microsoft Lync
infrastructure. No driver or additional software is required.
Employees in the field pose additional challenges for professional
headsets. These mobile workers work in their office
and on the go and want to be productive no matter
where they work from. So as to meet the needs of their
employees BearingPoint opted for the Jabra Supreme UC:
The Bluetooth headset connects to Bluetooth compatible
devices such as mobile phones, smart phones or tablet PCs
and can be connected to the USB interface of PCs or Laptops
with the supplied Bluetooth Nano adapter Jabra LINK 360 – no installation required. In connection with Microsoft
Lync, BearingPoint employees can make calls from their PC
and mobile phone, switch smoothly between both devices
and hold both their calls.
For spontaneous conference calls in the office and on the
go, BearingPoint employees use the Jabra Speak 410 USB
speakerphone. Thanks to plug-and-play, the model can be
easily connected to the USB port and it can be used immediately
in combination with all common UC clients on PCs
or laptops. In this way, several participants can participate
in conference calls using the same device.
Better audio quality, more efficient workflows and mobile
availability are not the only advantageous of the Jabra solution.
“The headsets facilitate the use of the Microsoft
Lync application for our staff members”, Anke Riesner explains.
Since the staff members have intuitively operated
devices at their disposal and can make calls using their
hands ergonomically they accept the migration to Unified
Communication more readily, use the technology more
regularly and thereby contribute to a faster ROI.
Also in the future, BearingPoint will rely on the smooth
interaction of the professional Jabra headsets. “We are planning further investments in
Jabra headsets with the implementation of Microsoft Lync
Enterprise”, Anke Riesner already suggests. “Thereby,
wireless Jabra solutions will receive increased attention”.
In this way, the BearingPoint consultants can remain faithful
to their high goals and convey to their clients a high
degree of professionalism – right from the start.
CUSTOMER
BearingPoint GmbH
WEBSITE
www.bearingpoint.com
COUNTRY
Global (HQ in Germany)
INDUSTRY
Management consultancy
PROFILE
BearingPoint is one of the leading European management and
technology consultancies. The company supports clients with
the development of new business strategies, the optimization
of existing processes as well as the selection of adequate technologies.
Among BearingPoint’s long-standing customers are
the majority of the DAX30 and Fortune500 companies, the
top 5 German banks and insurances as well as government
departments and the European Commission.
BUSINESS CHALLENGE
For some time, BearingPoint had been looking for a solution
to equip their mobile employees with a reliable UC system.
In 2013, it was decided to introduce Microsoft Lync throughout
the company. In the scope of the migration, BearingPoint significantly
reduced the amount of traditional desk phones and now
uses professional Jabra headsets so as to draw on the full potential
of their Microsoft Lync solution.
PHONE SYSTEM
Microsoft Lync
JABRA SOLUTION
Jabra UC Voice™ 550,
Jabra Supreme UC,
Jabra SPEAK™ 410
BUSINESS BENEFITS
- Improved audio quality
- Improved work efficiency
- Mobile availability
- Faster user adoption of the Microsoft Lync solution
- Faster Return on Investment