Ralf Mühlenhöver, Managing Director,
Voxtron
As a manufacturer of call and contact
center software, Voxtron keeps in
constant touch with its customers.
Nearly all of the company’s 30 employees
spend a large part of their workdays
on the phone. Accordingly, there was
a need to equip all workstations with
telephones that give employees optimum
ergonomics combined with the highest
possible audio quality. Acoustics are
especially important to Voxtron, as the company offers a
Unified Communications solution capable of reproducing a
wide frequency range via proprietary IP codecs — a technology
appreciated by many customers who combine Voxtron’s
software with other UC solutions like Microsoft ® Office Communicator.
“A configuration like this requires wideband headsets. After
researching the market and also drawing on our experience
with call center installations for our clients, we decided on
Jabra headsets,” says Ralf Mühlenhöver, Managing Director at
Voxtron.
In order to find the most suitable headsets, Voxtron teamed
up with a Jabra sales consultant to analyze the needs of the
various positions in the company. Together they identified
the optimum solution for each department: programmers
and support staff who never leave their workstations were
given corded Jabra BIZ™ 2400 USB headsets. Back office and
sales staff who sometimes need to leave their desks to fetch
paperwork were given wireless Jabra GN9350e DECT headsets. And finally, the
management uses the top-of-the-line
Jabra PRO™ 9470, which is compatible
with desktop phones, cellphones and
softphones at the same time, covering
all communication channels and ensuring
uninterrupted reachability.
After the introduction of the
new headsets, Voxtron observed
an improvement in the working
environment in every department.
“Our employees feel more comfortable, even after long phone
conversations. And because they’re now able to use their
keyboards without any obstacles and even leave their desks
during a phone call, they feel more independent and more
productive,” Mühlenhöver reports. Customer response has been
positive across the board, especially with regard to the high
audio quality.
Ralf Mühlenhöver, Managing Director,
Voxtron
A very positive feature of the Jabra headsets is how they boost
productivity. “The average duration of a call has been reduced
by 10 percent thanks to improved employee mobility,” says
Ralf Mühlenhöver. In addition, Voxtron observed a reduction
of instances of neck and back pain, previously resulting from
employees twisting shoulders and necks as they tried to hold
the receiver.
Now Voxtron is planning to reduce the number of corded headsets. “Even though our development and support staff
don’t require the same degree of mobility, we plan to increase
the number of wireless headsets gradually over time in order to
offer all our employees the same level of convenience,” explains
Mühlenhöver.
CUSTOMER
Voxtron
WEB SITE
www.voxtron.com
COUNTRY
Germany
INDUSTRY
Telecommunications
PROFILE
The international Voxtron Group has manufactured
communications software for the corporate market since the
early 1990s. Voxtron’s portfolio comprises products for voice
portals, call and contact centers, Unified Communications
(UC), Computer Telephony Integration (CTI) and special
applications.
JABRA SOLUTION
Jabra BIZ™ 2400 USB, Jabra GN9330e USB, Jabra
GN9350e,
Jabra PRO™ 9470