Daycare, weddings, driver’s licenses and voter registration
– the list is long and there are many questions at Frederikshavn
City Hall. Here the employees must be available
every day to advise and assist the municipality’s more than
“We have to deliver good service to our residents and
that’s why it is important that our employees have proper
working conditions. Telephone employees are busy all day
long, and having the right tools is essential to an efficient
and well-functioning organization,” says Michael Brink, IT
employee for the City of Frederikshavn.
The City of Frederikshavn has a Cisco Unified Communication
solution. The city is very satisfied with this solution.
Now the employees have professional Jabra headsets,
which complete the Cisco solution with excellent sound
- Michael Brink, IT Employee, The City of Frederikshavn
Jabra headsets are known for many things, including their
superior sound quality and functionality. But Michael Brink
sees other advantages that can also benefit employee
“We have employees who talk on the phone all day long.
For them a headset is essential. Using a headset means
less neck pain because they don’t have to sit and cradle a
telephone with their shoulder when they need to use their
hands. So, in addition to the excellent sound quality, the
ergonomic benefits are also very important.”
Other benefits that Michael Brink mentions is the technology,
which, for example, makes it possible for employees
to listen to the radio through their headset. When the telephone
rings, the radio turns off automatically so it doesn’t
disturb the conversation. For employees who work in large
open offices, the radio function is a plus as it limits background
noise so employees can better concentrate on
servicing the City’s residents.
With the purchase of Jabra headsets, the City of Frederikshavn
has thought about the future. One of the reasons they
chose Jabra was the support for Unified Communications.
“We are constantly striving to improve the daily life of our
employees. The first step was new headsets. Now with
Unified Communications, we are again getting technological
benefits, which can optimize our processes,” says
In choosing Jabra, economy has also played an important
role for the City of Frederikshavn. That’s why they have
purchased both wireless headsets for their
employees who do not speak on the phone as much.
“We are constantly focusing on making sure we use our
money in the right way. Jabra headsets have very good
sound quality whether they are wireless or corded, and
I know that our employees are very happy with Jabra.”
The City of Frederikshavn investigated the market carefully
to find the right headsets for the right price. They found
them at TDC Business Center Lyngby.
“We found this supplier to be very competent. They were
helpful and understood our needs, so we have been very
pleased to do business with them.”
The City of Frederikshavn
The City of Frederikshavn serves residents in northern
Jutland in Denmark, taking care of daily requests from
citizens concerning daycare, passport applications, resident
registration, marriage certificates and housing support. The
City of Frederikshavn covers an area of over 64,000 hectares
and serves a population of approximately 62,000 people.
Very busy employees need to deliver the best service possible.
Constant focus on using money in the right way.
JABRA PRO™ 9400
, JABRA GO™ 6400 and JABRA BIZ™ 2400
- Better employee well-being
- Improved customer service
- Optimized processes
- A complete Cisco solution with excellent sound quality