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Case Studies

Excellent connectivity. Quality sound. Compatibility and mobility. Why Jabra is the ideal choice in global insurance.

Founded in 1918, MS & AD is one of the world's leading insurance companies. Serving customers in 42 countries around the world, MS & AD is proud to be the only non-life insurance company doing business in all 10 ASEAN countries.

Key Facts

Industry:
Insurance
Software:
Avaya & CTI platforms
Products:
Jabra Engage 65
Location:
Japan
Website:
ms-ins.com

Meeting every need. All day long.

Impressed by their 150m wireless connectivity range, Mitsui Sumitomo chose Jabra Engage 65 wireless headsets for their contact center staff.

To provide timely support to their agents, contact center supervisors need a comfortable headset, which allows them to move freely around the office, while remaining in crystal-clear contact with their wider team.

Mr Hokiyama, was in charge of selecting headsets for the company. For him, there was only one choice, Jabra Engage 65. “The connection is stable, the sound quality is good, and it's light to wear – so even if I wear it for a long time, I don't get tired. There are no drawbacks, Jabra Engage 65 covers everything I need.”

Engineered for ease

Mr Hokiyama says that compatibility with the company’s communication platform of choice was another major reason for choosing Jabra. “We use Avaya and CTI platforms, and part of the appeal of Engage 65 is that it’s engineered to work with them, so connecting to a PC or phone is smooth and simple, unlike with other headsets we’ve used. We ultimately chose Engage 65 because it is so easy to use.”

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Related Links

Contact Center Headsets Jabra Engage Series Contact Sales Case Studies

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