DMM choose Jabra wireless headsets for their contact centers

While Mr. Nakagawa says that while he was attracted to the convenience of wireless, he also had some concerns. “I wondered if the sound quality would be good enough with wireless technology. Would the connection remain uninterrupted over a distance? That's why we decided to verify these points and asked some of our operators to use and evaluate the headset in real-life situations compared to a range of wired headsets.”

The result? Jabra's Engage 55 beat even the best wired headsets and received the highest-rated feedback for sound quality, fit, and durability from the operators.

The ability for operators to move around and pick up equipment while still on the phone to customers means that calls are now resolved faster, without having to put customers on hold. Operators can also now answer calls while away from their desk, enabling operators to handle more calls during a shift. Supervisors can also now easily walk round to an operator who needs extra support during a call to give immediate assistance.

The introduction of the Engage 55 headsets has been welcomed by the staff. Operators and supervisors highly rate the headsets saying that it is "luxurious and looks cool," "comfortable to wear," "the sound quality is excellent” and “I'm very happy with it!"

Mr. Nakagawa concludes “This next-generation wireless headset changes the way contact centers work, driving productivity, and customer satisfaction.”