Quality and reliability are key factors for an organization
offering insurance services. They are top priorities for all
aspects of the business, but especially for client contact in
the call center. For these reasons and their previous positive
experience with Jabra, Uniqa Biztosító Zrt. chose Jabra headsets
and VoIP adapters when they set up their call center.
The call center workstations have been implemented with
the noise-filtering function enabled by Jabra GN2000 IP mono headsets and Jabra GN8120 VoIP USB adapters. The
ease of use and lightweight design are important factors
for a call center agent, as operators often conduct long
conversations with clients. The Jabra GN2000 IP headsets
have flexible, noise filtering-enabled microphones that
eliminate background noise and provide excellent quality
voice transfer. The ergonomically designed headphones
are padded and ensure optimal comfort for operators. The
potential sound level fluctuations during telephone conversations
are controlled by Jabra’s PeakStop™ technology.
Mr. Brindza Zoltán,Client Service Leader, Uniqa Biztosító Zrt.
“We have been using Jabra GN2000 IP mono headsets at
Uniqa Biztosító since we set up our call center. Our first
positive impressions were confirmed, and as we continued
to work with the solution, our decision to purchase the
headsets and the auxiliary USB adapters was justified.
They not only meet our quality expectations, but because
of their ergonomical design, they earned the approval of
our call center employees as well. Moreover, the excellent
support structure also justifies the purchase of Jabra headsets,”
says Mr. Brindza Zoltán, client service leader at Uniqa
The Uniqa Biztosító Zrt. call center provides bank assurance
services. There are 26 terminals where operators are using
Jabra solutions. In the call center, the Jabra GN2000 IP
headsets have been integrated into the existing system via
Jabra GN8120 VoIP USB adapters.
“We tested the Jabra solutions before the actual purchase.
This experience and their earlier positive experience with
Jabra were reassuring for the operators. Already at the
time of purchasing the TCT call center system, our workers
had opportunities to try Jabra headsets, while focusing
on the problems they most often had in performing their
daily tasks. After the first impressions, the actual work
experience with the solution also provided solid evidence
that Jabra solutions are able to guarantee the technical,
ergonomical and HSSE preconditions of high quality client
service work,” says Mr. Brindza Zoltán.
The call center’s security and backup system is based on
Alcatel telephones and switchboard and there has been
only positive feedback about the Jabra solutions. The highly
reliable Jabra GN2000 IP headsets make continuous, highquality
work a reality. “If there is a malfunction, a fast and
professional maintenance and repair service is at the disposal
of the insurance company,” says Mr. Brindza Zoltán.
The professional team at Jabra provides continuous technical
support and assistance to the company’s partners who
are responsible for the maintenance and support of their
solution, and any new technology solutions from Jabra.
Uniqa Biztosító Zrt.
UNIQA Biztosító Zrt. was founded in 1990 and is a member of
UNIQA Group Austria since summer 2003. The company is the
sixth largest insurer in Hungary, sells all lines of both life as
well as non-life insurances and offers pension fund and health
fund products. UNIQA Biztosító Zrt. has a countrywide sales
network consisting more than 850 agents.
Achieving higher quality and reliability of service.
TCT Call Center solution. Security and backup system based
on Alcatel telephones and switchboard
Jabra GN2000 IP Mono headset and Jabra GN8120 VoIP USB adapter
Jabra solutions are able to guarantee the technical, ergonomical
and HSSE preconditions for high quality client service work