- Tina Morarity-Breunig, director of marketing at Netformx
With 600-plus customers in more than 75 countries around
the world, Netformx provides collaborative requirementsto-
order software solutions for enterprise technology.
Netformx’s customers include service providers, systems
integrators and equipment vendors who rely on the
company’s solutions to create and sell the information,
communications, and technology solutions that power
business. Customers include Cisco, AT&T, Belgacom, Bell
Canada, CDW, CenturyLink, and WWT among others.
The Netformx KnowledgeBase is the world’s most comprehensive
multi-vendor content library for technology
products, including specifications, validation rules, pricing,
ordering information, and discovery mappings from top
technology suppliers including Cisco, Brocade, HP, Juniper,
Avaya, Adtran, APC, Belden, Jabra and TrippLite.
While Netformx already had a robust UC portfolio, the
company realized a need to expand its offerings to meet
the growing popularity of Unified Communications and
demand for Jabra headsets. The company also wanted to
enable its customers and Cisco resellers to broaden their
offerings which would allow them to easily create and
deliver more accurate proposals. Netformx, which uses
Cisco’s Unified Communication solution and devices
internally, also wanted to offer its employees with
headsets that enhance productivity and user satisfaction.
“We added Jabra’s wide range of Cisco-certified hands-free and corded headsets to the Netformx KnowledgeBase in a
strategic move to deliver our customers more options and
value when they design communication solutions for
their enterprise customers,” said Tina Morarity-Breunig,
Director of Marketing at Netformx. “In addition to
expanding our KnowledgeBase, the Jabra headsets deliver
our internal users with exceptional audio performance and
an unparalleled level of comfort and design.”
Following the success of adding Jabra headsets to the
Netformx KnowledgeBase, Netformx also made the
solutions available to its employees. To date, the company
has between 60-70 employees relying on Jabra headsets -
with many using PRO 9465. Designed
for executives, managers and other professionals such as
sales and support, both products enable users to connect
with their mobile devices, desk phones and softphones,
simultaneously. The headsets also feature Noise Blackout™
technology, which filters out background noise for clearer,
more professional conversations.
“I was using an older, competitive product and I find Jabra
to be significantly better,” said Jim Alves, an Atlanta-based
Sales Engineer for Netformx. “With Jabra, I have never had
the slightest issue with call quality. I don’t get any negative
feedback and it doesn’t pick up background noise as other
headsets.”
Alves also appreciated the user-friendly implementation
process.
“The Jabra headsets were real easy to get set up,” he said.
“I turned on the call manager and it was installed and up
and running in a matter of minutes.”
CUSTOMER
Netformx
WEBSITE
www.netformx.com
COUNTRY
Global
INDUSTRY
IT
PROFILE
Netformx provides collaborative requirements-to-order software
solutions for enterprise technology and service 600 customers
in 75 countries around the world. Netformx’s customers include
service providers, systems integrators and equipment vendors
who rely on the company’s solutions to create and sell the
information, communications, and technology solutions that
power business. Customers include Cisco, AT&T, Belgacom, Bell
Canada, CDW, and CenturyLink among others.
BUSINESS CHALLENGE
Netformx, which uses Cisco’s Unified Communication solution
and devices internally, wanted to offer its employees headsets
that enhance productivity and user satisfaction. The company also
realized a need to expand its offerings to meet the growing
popularity of UC and demand for Jabra headsets.
PHONE SYSTEM
Cisco Unified Communications
JABRA SOLUTION
Jabra PRO™ 9470 and
Jabra PRO™ 9465
BUSINESS BENEFITS
- No issues with call quality
- Reduced background noise pick-up
- User friendly implementation
- Enhanced productivity and user satisfaction