Release version: 4.6.0
Release date: May 08, 2018


  • Bluetooth audio improvements
  • Stability improvements when used with Linux
  • Various stability and performance improvements

Release history

Release version: 4.3.1
Release date: March 30, 2017


  • Potential for improved stability and performance when using ‘Very Low’ or ‘Ultra Low’ range setting, in cases where there is a high density wireless environment or external radio interference, adjacent to the Pro 9400 DECT band.
  • Optimized link to improve EHS - Electronic Hook Switch integration with various phones.

Release version: 4.2.1
Release date: March 01, 2017


  • Minor updates to the EHS protocol for Cisco phones.

Release version: 4.1.1
Release date: October 10, 2016


  • Certified for DECT security by the DECT Forum.
  • Optimized for Speech to Text programs. Audio link to the headset is automatically opened for microphone input.

Release version: 3.19.2
Release date: October 10, 2016


Service Pack 5 for value Pack 3 on Jabra Pro 9400 Series

  • Improved DECT density performance in new Ultra Low wireless range setting.
  • Improved interoperability with Panasonic Kx-NT553 phones

Release version: 3.13.2
Release date: May 19, 2015


  • Optimized software for production

Release version: 3.11.3
Release date: September 10, 2014


Update Service Pack 4 for Value Pack 3 on Jabra Pro 9400 Series

  • Optimized solution for Windows 8.1

Release version: 3.11.2
Release date: March 03, 2014


  • Comfort noise – Possible to enable/disable a discrete white noise level.
  • Active Call priority – Possible to enable/disable Active Call Priority in Jabra PC Suite.
  • Security option: Headset Conferencing (Enable/disable)
  • Security option: Call Merging/Bridging (Enable/disable)
  • Security option: Call Recording (not possible to forward audio to PC if the solution is password protected)


  • Volume synchronization on Mac OS
  • Optimized solution together with Astra SP 2380i
  • Support for new Panasonic desk phones
  • Dial pad for “Other” softphones e.g. Cisco WebEx
  • NEC and Shore Tel are added to the list of softphones in Jabra PC Suite
  • Stability improvement when using a Cisco phone together with Jabra PRO 9400 and Jabra LINK 14201-22
  • General stability improvements

Release version: 3.11.1
Release date: February 20, 2014


  • Optimized software for updated screen

Release version: 3.8.2
Release date: September 18, 2012


Service Pack 3 for Value Pack 3 for Jabra Pro 9400 Series

  • Acoustic shock protection fulfilling the conditions specified in the G616 industry guideline
  • General stability improvements

Release version: 3.7.0
Release date: July 06, 2012


Service Pack 2 for Value Pack 3 for Jabra Pro 9400 Series

  • Stability improvements

Release version: 3.5.1
Release date: February 23, 2012


Service Pack 1 for Value Pack 3 for Jabra Pro 9400 Series

  • Improved interoperability with Counterpath softphone clients
  • Improved interoperability with Swyx softphone clients
  • Improved performance with Windows 7
  • Stability improvements

Release version: 3.4.1
Release date: October 17, 2011


  • Jabra Call Manager. Enables a PC call manager on PC monitor for e.g. call control, call merging, call on hold and mute
  • Keyboard Shortcut Call Control. Enables e.g. call control and mute function via pre- or user defined PC keyboard keys
  • All-day Conference Mode – For easy training and supervision

For Jabra Pro 9400 touch screen variants:

  • Touch Screen Dial Pad. For mobile phones and Jabra supported softphones with dial pad integration


  • Headset speaker volume synchronized with Microsoft Windows
  • Support for Jabra IQ Call control - Increased desk phone support/interoperability (Currently supported by NEC DT7xx phones)
  • Dedicated support for Siemens optiPoint desk phones
  • Headset conferencing with up to 4 headsets (previously 2)
  • New display menu structure for easier setup and navigation

Release version: 2.17.2
Release date: March 29, 2011


Service Pack 1 for Value Pack 2

  • One-click (automatic link) support for softphones without option for Remote Call Control
  • New “Hot desk” function enabling pairing of new primary headset when in EHS mode MSH


  • Minor stability improvements

Release version: 2.16.2
Release date: November 02, 2010


Value Pack 2 for Jabra Pro 9400

  • Optimized for Microsoft Lync and Office Communicator
  • Call merging - Create a conference call between connected phones to base
  • Audio-hold – Put your call on hold at any time
  • Call switching – Switch between your calls on audio-hold
  • Auto link for softphone - Undock the headset from the base it will automatic open an audio link


  • Improved audio
  • Improved user experience

Release version: 1.12.0
Release date: April 05, 2018


  • Added Smart button support on units with Date Code from 200918 and Revision B or later (see Date Code and Revision Number on the backside of speakerphone)*
  • Minor updates

*Requires Jabra Direct 3.11 to configure the Smart button.

Release version: 1.8.0
Release date: July 18, 2012


  • Extended support for Cisco USB desk phones
  • Various stability improvements

Release version: 1.49.14
Release date: July 16, 2010


Service Pack 2 for Jabra Pro 9400

  • Improved density for US DECT 6.0
  • Improved echo canceling with certain desk phone
  • Intermittent lost of microphone signal with certain phone fixed

Release version: 1.49.9
Release date: April 16, 2010


Service Pack 1 for Jabra Pro 9400

  • Improved Noise Blackout system for Jabra Pro 9470
  • Extended talk time for Jabra Pro 9400 series
  • In combination with EHS and certain desk phone systems removed unwanted microphone noise in start of a conversation

Release version: 1.49.2
Release date: February 02, 2010


Value Pack 1 for Jabra Pro 9400

  • Auto link for desk phone - Undock the headset from the base it will automatic open an audio link
  • Support for Reject and Redial call with Microsoft Office Communicator 2007 R2
  • Headset intro with small animation


  • Improved user experience when using MSH EHS setup with Alcatel desk phones
  • Improved user information when setting up product
  • Stability improvement