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Jabra Online Store

Frequently Asked Questions

Order Information

What is my order status?

After your order is submitted, you will receive an order confirmation email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Order Confirmation (Order #XXXXXXXXXXXXX).

New Purchase Order and Preorders:

For purchase orders and preorders, click here to view your order status. If you did not create an account, you can still visit the link above and search by the email address and last 4 digits of the credit card used when placing the order.

Warranty Replacements:

If you are looking for the status of a warranty replacement order, this information will not be available in your MyPages account. Please look for an email from the Jabra Online Store, or contact Jabra Support.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX) as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

What payment methods can I use?

We accept PayPal as well as Visa®, MasterCard®, Apple Pay®, Discover®, American Express®, Diner’s Club®, and JCB, as well as Wire Transfer and ATM cards if they are issued by one of these major credit card companies..

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted, such as:

  • The card is expired
  • You have reached or exceeded your credit limit
  • You have exceeded your daily charge limit
  • Other technical problems beyond our control

If you have problems submitting your credit card payment, contact Jabra Support here for help.

When you contact our Support you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

Note: We cannot accept orders or payment information over the phone.

When will I be charged for my order?

You may be charged at different times in the fulfillment cycle depending on the payment method used.

If you used Paypal (Express), ApplePay or GooglePay, you will be charged immediately upon placing your order.

If you used any of our other accepted payment methods, you will not be charged until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be charged each time a product is shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "DRI*Jabra/BlueParrot".

Can I order without a credit card?

Yes. In addition to credit cards we accept PayPal as well as Wire Transfer and ATM cards if they are issued by one of the major credit card companies (Visa®, MasterCard®, Discover®, American Express®, Diner’s Club® or JCB).

Note: If a refund is requested, payment will be returned to the original payment method used.

Do I have to pay sales tax ?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Tax-exempt entities can request a refund of the tax paid on an order. You will need to provide a copy of your tax-exempt certificate. The billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can email fax a copy of your certificate, with your order number or invoice to cstaxexemptions@digitalriver.com, or fax them to: 952-253-8760.

This email address is monitored 7 days/week and a 24-hour response time should be expected. Once the proof of tax exemption has been received, our Customer Service team at Digital River (Authorized Jabra Reseller acting as Merchant of Record on behalf of Jabra) will ensure that the correct amount is returned to you.

How do I get a copy of my invoice?

After your order is submitted, you will receive an order confirmation email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Order Confirmation (Order #XXXXXXXXXXXXX).

You can also print a copy of your invoice from the Order History page. Click here to look up your order and print a copy of your invoice.

My cart shows items that I no longer want. How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. To remove unwanted items from your cart, simply click Remove.

You can also click here to reset your shopping cart contents and start a new order.

FAQ cart

How will you know where and how to send my physical product?

A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

How can I find out when a specific product will be available through my Employee Purchase Program?

We strive to make products available in all our Jabra online stores as quickly as possible. Products available for purchase through Employee Purchase Programs are mutually agreed-upon by the Employee Purchase Program Administrator of your company and the Jabra E-Commerce Team. For more information, please reach out to the Employee Purchase Program Administrator at your company.

I am eligible to receive a discount through my Employee Purchase Program. Why do I not see a discount applied when I add an item to my cart from my Employee Store?

When browsing through your Employee Purchase Program, you will see items listed with their MSRP and their discounted price. Once these items are added to your cart, the prices will first reflect the MSRP. However, you will see the discounted prices reflected on the checkout page.

Why was my discount or voucher code not applied to my order?

Certain codes are single-use only and/or can only be applied to a single-item purchase. Other codes have expiration dates after which they will no longer be valid. Please keep in mind that pre-orders and new releases may not be eligible for price reductions. For further assistance, contact Jabra Support.

How do I resolve technical challenges while trying to place an order?

If you are experiencing challenges while trying to place your order, try removing the items from your cart and clearing the cache and cookies on your web browser. If the trouble persists, please try using a different web browser. You may also contact contact Jabra Support.

Shipping information

When will my order ship?

All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.

If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.

Note: If you ordered multiple items and some of them are out of stock, you may receive multiple shipments as the items return to stock. In the case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Has my order shipped?

When your order ships, you will receive a shipment confirmation email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX). This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the shipping status.

If you did not create an account, you can still visit the link above and search by the email address and last 4 digits of the credit card used when placing the order.

Warranty Replacements:

If you are looking for the shipping status of a warranty replacement order, this information will not be available in your MyPages account. Please look for an email from the Jabra Online Store, or contact Jabra support

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX) as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

How do I get my tracking number?

When your order ships, you will receive a shipment confirmation email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX). This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the tracking number.

If you did not create an account, you can still visit the link above and search by the email address and last 4 digits of the credit card used when placing the order.

Warranty Replacements:

If you are looking for the tracking number of a warranty replacement order, this information will not be available in your MyPages account. Please look for an email from the Jabra Online Store which will contain the tracking number, or contact Jabra Support.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX) as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Do you ship to my country?

At this time, we ship to the United States (including AK, HI, PR).

We cannot ship to PO Boxes, or APO/FPO or US territories.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX) as soon as the product ships. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Can I change my shipping address?

To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

What is your Shipping Policy?

  • Shipping times are estimated in business days after successful processing of your order.
  • Ground = 3-5 business days - free
  • Fast = 2 business days - free for orders over 99 USD
  • Express = 1 business day - free for orders over 149 USD
  • Same day shipping on orders confirmed before 6pm EST
  • Weekend deliveries are not available. We ship Monday-Friday, excluding holidays
  • Ground shipping is not available to all locations
  • We do not ship to PO Boxes, or APO/FPO or US territories
  • Returns and Cancellations

    What is your refund policy?

    The Jabra store offers a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact Jabra Support within this 30-day period and provide us with your order number.

    Cost of return shipping will be at your expense.

    If you purchased from one of Jabra’s online marketplaces (eBay, Amazon, etc.), you will need to initiate the refund request from within your account on that marketplace portal.

    If you purchased from one of our authorized retailers or partners, you will need to contact the point of purchase for a refund.

    Note: If a refund is requested, payment will be returned to the original payment method used.

    How do I request a refund?

    To request a refund for product(s) purchased online, please contact Jabra Support. Be sure to include your Order Number when you contact us.

    Note: If a refund is requested, payment will be returned to the original payment method used

    How much warranty do you provide on your products?

    All products purchased new come with a minimum limited 1-year warranty. Accessories are exempt from warranty.

    Refurbished products have a 180-day warranty and are exempt from any extended warranties.

    Click here to view the Jabra Warranty & Service Information.

    How do I cancel my order?

    You may request your order to be cancelled on the same day the order was placed by calling Jabra Support at 800-327-2230. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.

    After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Jabra Online Store (StoreSupport@jabra.com) with the Subject line: Jabra - Shipping Confirmation (Order #XXXXXXXXXXXXX). You can also look up your order here to view the shipping status of your order.

    You may contact Jabra Support to initiate a return for refund if a cancellation is unsuccessful.

    When will my credit appear on my credit card?

    Your refund credit will appear on your card 5 - 7 business days after receipt and processing of your returned product.

    Jabra Support

    How do I get support for my product?

    Go to Jabra Support and select your product to find support content or contact us.

    How do I get support for my order?

    For assistance with your Jabra Store order, please contact Jabra Support using the information below:

    Monday – Friday, 8 am - 6 pm EDT

    Phone: 1-800-327-2230

    E-mail us

    Click here to access your Order History including tracking number details for your order.

    How can I get help choosing the right Jabra product?

    You can browse our product lines using the links below:

    Office Headsets

    Office Speakerphones

    Call Center Headsets

    Video Conferencing

    True Wireless Earbuds

    Wireless Calls & Music

    Sports headphones

    Bluetooth Mono Headsets

    Bluetooth In-Car Speakerphones

    All products

    For assistance in finding a product that is right for you, contact Jabra Support by phone, email or through social media.

    Where can I compare products?

    How can I tell if your product is compatible with a specific device or software?

    Please refer to our Compatibility Guide. You can also contact Jabra Support by phone, email or through social media.

    Where can I purchase accessories for my Jabra device?

    Click here to find accessories for your Jabra device.

    Privacy and Security

    What is your privacy policy?

    We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through our partner Digital River.

    Click here to view the Digital River privacy policy.

    What is the Digital River Secure & Virus Free Guarantee?

    We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through our partner Digital River. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind!

    Digital River Guarantees:

    • You pay nothing if any unauthorized charges are made to your card as a result of shopping with us
    • All information that you provide while shopping is encrypted so no one can access or use personal information in an unauthorized manner.
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    Guarantee Details:

    1.Credit Card Protection

    Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.

    2.Virus Protection

    In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

    3.Data Encryption

    Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

    Why do I need to set my browser to accept cookies?

    Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

    Are cookies a security risk?

    No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

    How do I set up my browser to accept cookies?

    If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

    If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

    If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.