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Dear visitor,
We’ve recently changed our website to optimize your shopping experience.
This means that if you created a Jabra account before 23rd August, you will no longer be able to use the same credentials to log in and view your shopping details.
Please create a new account to continue accessing your Order History, etc., using the new login in the main menu.
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Shipping Information

Find information about shipping thresholds, tracking numbers, and backorders here.

When will my order ship?

All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.

If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.

Note: If you ordered multiple items and some of them are out of stock, you may receive multiple shipments as the items return to stock. In the case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Has my order shipped?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click hereto view the shipping status.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

How do I get my tracking number?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX . This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the tracking number.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Do you ship to my country?

At this time, we ship to the United States (including AK, HI, PR).

We cannot ship to PO Boxes, or APO/FPO or US territories.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Can I change my shipping address?

To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

What is your Shipping Policy?

  • Shipping times are estimated in business days after successful processing of your order.
  • Standard = 3-5 business days 5-8 = business days (Alaska & California) - free for orders over 99 USD
  • Premium = 2 business days - 14.99 USD
  • Express = 1 business day - free for orders over 149 USD
  • Same day shipping on orders confirmed before 1pm
  • Weekend deliveries are not available. We ship Monday-Friday, excluding holidays
  • Ground shipping is not available to all locations
  • We do not ship to PO Boxes, or APO/FPO or US territories