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Shipping Information

Find information about shipping thresholds, tracking numbers, and backorders here.

When will my order ship?

All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.

If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.

Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed. 

Has my order shipped?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click hereto view the shipping status.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.

Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.

Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed. 

How do I get my tracking number?

When your order ships, you will receive a shipment confirmation email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX . This email will contain a tracking number for the shipment.

New Purchase Orders and Preorders:

For purchase orders and preorders, click here to view the tracking number.

Backorders:

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. This email will contain the tracking number. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed. 

Do you ship to my country?

At this time, we ship to the United States (including AK, HI, PR).

We cannot ship to PO Boxes,  APO/FPO, and US territories including Puerto Rico.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships. Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped. Note: We do not offer partial shipments. Your order will ship when all items are in stock and ready to be processed. 

Can I change my shipping address?

To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

What is your Shipping Policy?

  • Shipping times are estimated in business days after successful processing of your order.
  • Standard = 3-5 business days 5-8 = business days (Alaska & California) - free for orders over 99.99 USD
  • Premium = 2 business days - 14.99 USD
  • Express = 1 business day - free for orders over 149 USD
  • Same day shipping on orders confirmed before 1pm
  • Weekend deliveries are not available. We ship Monday-Friday, excluding holidays
  • Ground shipping is not available to all locations
  • We cannot ship to PO Boxes,  APO/FPO, and US territories including Puerto Rico.
  • Shipping options will be displayed in checkout based on the fastest and most cost-effective options to you. This means not all options will be visible in the checkout at the same time
  • Shipping thresholds are subject to change during promotional periods

Can I change my billing and shipping information after my order has shipped?

It is not possible to change billing or shipping information after an order has been placed. We kindly ask that you double check to make sure all information entered - including billing and shipping info, contact info, VAT #, and company name (if applicable) - is correct before submitting your order. We are also unable to alter invoices on behalf of our customers. If any information on your order is incorrect, the order should be cancelled, and you will need to place a new one. If the order has already processed, you can request a refund by contacting Jabra Store Support.