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FAQs

Can I use my new Jabra Bluetooth device with other devices that have older Bluetooth versions?

Do I have audio and call control on my Jabra device when I use it with computer softphones on the Linux operating system?

Do Jabra headsets protect my hearing?

Does the Caller ID feature work with Microsoft Lync 2013 and Microsoft Skype for Business?

How can I reduce the echo in my headset?

Showing 5 of 59

Firmware and software

Latest release notes

Release date:
August 22, 2018
Release version:4.7.0
Details
- Resolved an issue sometimes seen when used with Elux 4
Jabra Direct
Personalize your Jabra audio device and get the best user experience on each and every call. Update your Jabra Pro 9400 by downloading the latest version of Jabra Direct for free at www.jabra.com/direct

Jabra Xpress
Future proof your Jabra USB audio device investment. Install and update multiple Jabra Pro 9400 within your organization, all at the same time using our web-based software Jabra Xpress available at www.jabra.com/xpress
Release date:
May 08, 2018
Release version:4.6.0
Details
- Bluetooth audio improvements
- Stability improvements when used with Linux
- Various stability and performance improvements
Release date:
March 30, 2017
Release version:4.3.1
Details
- Potential for improved stability and performance when using ‘Very Low’ or ‘Ultra Low’ range setting, in cases where there is a high density wireless environment or external radio interference, adjacent to the Pro 9400 DECT band.
- Optimized link to improve EHS - Electronic Hook Switch integration with various phones.
Release date:
March 01, 2017
Release version:4.2.1
Details
- Minor updates to the EHS protocol for Cisco phones.
Release date:
October 10, 2016
Release version:4.1.1
Details
- Certified for DECT security by the DECT Forum.
- Optimized for Speech to Text programs. Audio link to the headset is automatically opened for microphone input.
Release date:
January 29, 2016
Release version:3.19.2
Details

Service pack 5 for value pack 3 for Jabra Pro 9400 series
- Improved DECT density performance in new Ultra Low wireless range setting
- Improved interoperability with Panasonic Kx-NT553 phones
Release date:
May 19, 2015
Release version:3.13.2
Details
- Optimized software for production
Release date:
February 20, 2015
Release version:3.13.1
Details
- Optimized software for updated screen
Release date:
September 10, 2014
Release version:3.11.3
Details

Update Service Pack 4 for Value Pack 3 on Jabra Pro 9400 Series
- Optimized solution for Windows 8.1
Release date:
March 07, 2014
Release version:3.11.2
Details

Service Pack 4 for Value Pack 3 on Jabra Pro 9400 Series
- Comfort noise – Possible to enable/disable a discrete white noise level.
- Active Call priority – Possible to enable/disable Active Call Priority in Jabra PC Suite.
- Security option: Headset Conferencing (Enable/disable)
- Security option: Call Merging/Bridging (Enable/disable)
- Security option: Call Recording (not possible to forward audio to PC if the solution is password protected)
Enhancements
- Volume synchronization on Mac OS
- Optimized solution together with Astra SP 2380i
- Support for new Panasonic desk phones
- Dial pad for “Other” softphones e.g. Cisco WebEx
- NEC and Shore Tel are added to the list of softphones in Jabra PC Suite
- Stability improvement when using a Cisco phone together with Jabra Pro 9400 and Jabra LINK 14201-22
- General stability improvements

Complete release history

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How to
Change the ear cushions
How to
Set up with a softphone
How to
Keep your headset working
How to
Pair with Android device through the dropdown menu
How to
Pair with Android device through the settings
How to
Pair with iOS device through the settings

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Get started using your product

Support resources

Documents

FAQs

Firmware and software

Latest release notes

Find the serial number

Contact Jabra Support

How to

Change the ear cushions

How to

Set up with a softphone

How to

Keep your headset working

How to

Pair with Android device through the dropdown menu

How to

Pair with Android device through the settings

How to

Pair with iOS device through the settings

Warranty check

Jabra ServiceNet

Warranty terms

Product registration

Accessories

Jabra Biz2400II Headband Cushions

Jabra Pro 9400 / 900 Earhook

Jabra Pro 9400/900 Leather Ear Cushions

Jabra Pro 9400/900 Leatherette Ear Cushions

Standard RJ9 to RJ9 Flat Cord with Modular Plug (857 mm)

Jabra USB-A to Micro-USB Cable

Jabra Jabra Pro925 / 935 Neckband

Jabra Pro 900 Headband