Item no:  | Sales and product information Model number: 9400HS (headset), 9400BS (base)
If you know which model you have select it from the menu below (optional).

FAQ - Top questions


FAQ - All questions


The video narration is in English. When a video is playing, you can optionally turn on/off English subtitles by clicking the CC button CC YouTube setting in the bottom toolbar (or pressing “C” on your keyboard). The subtitles may either be verified by Jabra or auto-generated by YouTube.

Please note that translated subtitles, verified by Jabra, may be available in Chinese (Simplified), French, German, Japanese, or Spanish. To see available translated subtitles, click the Settings icon YouTube settings, go to Subtitles/CC, and then select the preferred language.

These step-by-step instructions will help you pair your Jabra device with your smartphone using Bluetooth. Simply select your Jabra device and you are on your way.

Note: These instructions do not describe pairing your Jabra device with a computer, desk phone, or tablet.
Read more: Can I use my Jabra Bluetooth device with the built-in Bluetooth in my computer?

Read the full firmware release note for Jabra Pro 9460, Jabra Pro 9465 and Jabra Pro 9470 here.

In this section you can find firmware and, if applicable, software for updating your Jabra device. You can update some Jabra devices directly using the firmware file. Updating other Jabra devices may require installing Jabra software.

The relevant firmware file and software download will be available here.




File Description Language or Region Release date Version Release notes
Details Details Download

Serial number

The following images show where to find your product serial number.

Serial Number

Get Jabra news, deals, and tips sent directly to your inbox.

Register your product here

Contact Jabra Support


The Jabra Pro 9400 Series will be replaced by the new Jabra Engage Series. All variants of the Pro 9400 Series ceased manufacture on October 3rd 2018, including customer-specific SKUs; sales will continue only for as long as there is stock.

After Market Service is ensured for all variants and accessories according to Jabra’s warranty obligations.

The Jabra Engage 75 and 65 Series includes a range of Stereo, Mono and Convertible* models to enable an easy migration from the Pro 9400. Please refer to the recommended migration path in the chart below.

*The Convertible models offer a new wearing style, with 3 ways to wear, including earhook, neckband and headband.


Jabra Pro 9400 variant

Jabra Engage variant

Jabra Pro 9470 Mono

Jabra Engage 75 Mono or
Jabra Engage 75 Convertible

Jabra Pro 9465 Duo

Jabra Engage 75 Stereo

Jabra Pro 9460 Duo

Jabra Engage 65 Stereo or

Jabra Engage 75 Stereo

Jabra Pro 9460 Mono

Jabra Engage 65 Mono or
Jabra Engage 65 Convertible

Jabra Engage 75 Mono or
Jabra Engage 75 Convertible

Jabra Pro 9450 Duo

Jabra Engage 65 Stereo

Jabra Pro 9450 Mono

Jabra Engage 65 Mono or
Jabra Engage 65 Convertible

Jabra Pro 9450 Flex Mono

Jabra Engage 65 Mono or
Jabra Engage 65 Convertible