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Amazon Technology Partner

Amazon Connect

The success of a contact center relies on agents being heard. You need headsets that can survive thousands of phone calls and countless hours of use.

Apply for a free trial

The customer experience is more important than ever

The contact center is changing. Analytics and agent productivity are becoming increasingly important.

Jabra is addressing this with the Jabra Engage 50, engineered to be the world’s best professional digital corded headset. Jabra software delivers live guidance, call analytics and supports fast deployment which ultimately improves the overall customer experience.

Jabra and AWS Connect – how to implementation options

Try out your headset’s Amazon Connect integration by following a few simple steps.

To easily integrate with the Jabra SDK including call control as well as Jabra Engage 50 Real-Time Integration on AWS Connect, please refer to the following link

Please refer to Jabra Developer Zone –SDK to access device management capabilities

Case study

Learn more in this case study on Amazon Connect and Jabra Biz 2300: enhancing contact center performance.

Download

Our Recommended Call Center Headsets

Show hidden columns
General
One-ear/two-ear variants
Multiple wearing styles
Wireless/Corded
Wireless range
Battery life
Charging time
Charging Base
Ear cushion type
Skype for Business Certified
Sound
Noise cancelling mic
Air Shock
Hearing protection
Connectivity
DECT
DECT Security level
Bluetooth®
Smartphone connectivity
Connect to no. of devices
NFC
Standout features
Reinforced cord
Integrated Busylight
Intelligent volume control
Call control unit
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Wireless
Wireless range
Up to 150m/490ft
Battery life
Up to 13 hours
Charging time
Up to 90min
Charging Base
Yes
Ear cushion type
Leather-feel
Skype for Business Certified
Yes
Sound
Noise cancelling mic
Yes
Air Shock
Yes
Hearing protection
Yes
Connectivity
DECT
Yes
DECT Security level
C
Bluetooth®
Yes
Smartphone connectivity
Yes
Connects to no. of devices
Up to 5
NFC
Yes
Standout features
Reinforced cord
No
Integrated busylight
Yes
Intelligent volume control
Yes
Call control unit
No
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Wireless
Wireless range
Up to 150m/490ft
Battery life
Up to 13 hours
Charging time
Up to 90min
Charging Base
Yes
Ear cushion type
Leather-feel
Skype for Business Certified
Yes
Sound
Noise cancelling mic
Yes
Air Shock
Yes
Hearing protection
Yes
Connectivity
DECT
Yes
DECT Security level
C
Bluetooth®
No
Smartphone connectivity
No
Connects to no. of devices
Up to 2
NFC
Yes
Standout features
Reinforced cord
No
Integrated busylight
Yes
Intelligent volume control
Yes
Call control unit
No
General
One-ear/two-ear variants
Yes
Multiple wearing styles
No
Wireless/Corded
Corded
Wireless range
No
Battery life
No
Charging time
No
Charging Base
No
Ear cushion type
Soft leatherette
Skype for Business Certified
No
Sound
Noise cancelling mic
Yes
Air Shock
Yes
Hearing protection
Yes
Connectivity
DECT
No
DECT Security level
No
Bluetooth®
No
Smartphone connectivity
Yes (USB-C)1
Connects to no. of devices
1
NFC
No
Standout features
Reinforced cord
No
Integrated busylight
Yes
Intelligent volume control
Yes
Call control unit
Yes2
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Corded
Wireless range
No
Battery life
No
Charging time
No
Charging Base
No
Ear cushion type
Leather-feel
Skype for Business Certified
No
Sound
Noise cancelling mic
Yes
Air Shock
Yes
Hearing protection
Yes
Connectivity
DECT
No
DECT Security level
No
Bluetooth®
Yes
Smartphone connectivity
Yes
Connects to no. of devices
Up to 2
NFC
No
Standout features
Reinforced cord
Yes
Integrated busylight
No
Intelligent volume control
No
Call control unit
Yes
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Corded
Wireless range
No
Battery life
No
Charging time
No
Charging Base
No
Ear cushion type
Foam
Skype for Business Certified
No
Sound
Noise cancelling mic
Yes
Air Shock
Yes
Hearing protection
Yes
Connectivity
DECT
No
DECT Security level
No
Bluetooth®
No
Smartphone connectivity
No
Connects to no. of devices
1
NFC
No
Standout features
Reinforced cord
Yes
Integrated busylight
No
Intelligent volume control
No
Call control unit
Yes
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Wireless
Wireless range
Up to 120m/395ft
Battery life
Up to 12 hours
Charging time
Up to 180min
Charging Base
Yes
Ear cushion type
Leather-feel
Skype for Business Certified
No
Sound
Noise cancelling mic
Yes
Air Shock
No
Hearing protection
Yes
Connectivity
DECT
Yes
DECT Security level
No
Bluetooth®
Yes
Smartphone connectivity
Yes
Connects to no. of devices
Up to 2
NFC
No
Standout features
Reinforced cord
No
Integrated busylight
No
Intelligent volume control
No
Call control unit
No
General
One-ear/two-ear variants
Yes
Multiple wearing styles
Yes
Wireless/Corded
Corded
Wireless range
No
Battery life
No
Charging time
No
Charging Base
No
Ear cushion type
Foam
Skype for Business Certified
No
Sound
Noise cancelling mic
Yes
Air Shock
No
Hearing protection
Yes
Connectivity
DECT
No
DECT Security level
No
Bluetooth®
No
Smartphone connectivity
No
Connects to no. of devices
1
NFC
No
Standout features
Reinforced cord
No
Integrated busylight
No
Intelligent volume control
No
Call control unit
Yes

1 USB-A via accessory

2 The call control unit is available as an accessory

Request free trial devices for Amazon Connect

Our team of product experts can help you find the best solution for your specific environment and use case. Fill out the form and a Jabra representative will contact you regarding your upcoming Amazon Connect trial/proof of concept. Terms and conditions apply.