Amazon Technology Partner

Amazon Connect

The success of a contact center relies on agents being heard. You need headsets that can survive thousands of phone calls and countless hours of use.

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“Over 90% of Global Fortune 100 companies choose Jabra”

What our call center customers say

For a noise-free call center

The most experienced and helpful agent is useless if they can’t be heard, and their biggest enemy is background noise. In a crowded workplace, noise can turn every conversation into a struggle for both the agent and the customer. In fact, call center agents consistently rate noise as having the largest negative impact on their productivity.

At Jabra, we understand this better than anyone. Our call center headsets are built with one primary purpose in mind: to take noise disruption out of the equation, therefore allowing you to focus on the conversation. With HD voice technology and noise-cancelling microphones, you get crystal-clear sound quality on both ends of the call.

Hear the difference

Noise Cancellation

Noise-cancelling microphones reduce unwanted background noise and are ideal in noisy work environments.

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HD Voice

HD Voice / Wideband audio uses a broader sound frequency range, making your calls lifelike and vibrant.
You won’t have to struggle to hear what the other person is saying.

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Air Shock Mic

Having the mic close to your mouth can cause unwanted noise from breathing noise. Air shock mics have many small holes and a special layer of foam on the inside. This prevents most air shocks and improves call quality.

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Call Control Integration

As easy as 1 - 2 - done

Jabra provides ringer/on-hook/off-hook integration for an Amazon Connect implementation

Step 1 - the IT Administrator will "paste" the Amazon Connect Instance (created in the AWS console) click here

Step 2 - on the Desktop Agent side, the IT Administrator has to deploy the following:

  • Google Chrome Extension link click here and click on WebExtension Chrome Web Store
  • Chrome Host File click here and select the correct agent OS

The agent will be asked to unblock Google Chrome pops-up. Only Chrome is supported at this time.

For mass deployments, Step 2 above can be accomplished utilizing the following links:

Learn more about Amazon Connect

Request free trial devices for Amazon Connect

Our team of product experts can help you find the best solution for your specific environment and use case. Fill out the form and a Jabra representative will contact you regarding your upcoming Amazon Connect trial/proof of concept. Terms and conditions apply.