- Ken Hunsaker, senior PC specialist at Windsor Foods
With a growing company and employees in various plants,
Windsor Foods wanted to standardize its communications
platform. In 2012, Windsor Foods deployed Microsoft Lync
to improve their business communications and provide a
unified system for basic functions like instant messaging
and conference calling. This switch also included a move to
standard desk phones, which soon turned out to limit the
company’s communications options.
Specifically, the company’s remote and customer service
workers voiced concerns about the phones’ lack of
portability.
To improve productivity and mobility, Windsor Foods began
searching for headset options. This led them to test various
headset solutions.
Throughout the trial process, Windsor Foods kept one
priority top of mind – compatibility with Lync. Windsor
Foods’ first tried various other manufacture’s headsets,
which didn’t provide the optimized integration with
Microsoft. This created a wide variety of issues, including
voice distortion. With employees complaining about poor
call quality; Windsor Foods realized they needed a better
solution.
The need for better integration with Microsoft Lync, led
them tow try Jabra – a move that immediately led to positive
feedback from employees.
“In terms of ease of use, this product is a 10,” said Ken
Hunsaker, senior PC specialist at Windsor Foods. “Jabra has
made our employees’ jobs easier and has definitely
increased productivity – even our technology-challenged
users love them.”
Windsor Foods’ Jabra users range from company executives
to remote employees to customer service representatives
– all which have different communication’s needs. The
company currently has 250 Jabra users, which between
them utilize a variety of products, including Jabra PRO 920,
Jabra
Motion UC. Full deployment will include around 600 users.
“Even our employees who were familiar with headsets
leaned toward the Jabra because it was higher quality
product than the others,” Hunsaker said. “It was plug and
go and you can’t get any easier than that.”
CUSTOMER
Windsor Foods
WEBSITE
www.windsorfoods.com
COUNTRY
United States
INDUSTRY
Food manufacturing and production
PROFILE
Founded in 1996, Houston-based Windsor Foods is the brand
leader in ethnic frozen foods. With nine plants throughout the U.S.,
the company manufactures and markets high-quality specialty frozen
foods for consumers, commercial restaurants and foodservice
operations.
BUSINESS CHALLENGE
The company needed a headset solution that offered improved
functionality and usability for employees.
PHONE SYSTEM
Microsoft® Lync™
JABRA SOLUTION
Jabra PRO™ 920,
Jabra PRO™ 930,
Jabra PRO™
925, Jabra GO™ 6470,
Jabra Motion™ UC
BUSINESS BENEFITS
- Improved call quality
- Portability
- Compatibility with Microsoft Lync
- Ease of use