How are we responding to COVID-19?
We’re aware that the increased spread of COVID-19 is causing a lot of uncertainty globally. From the first developments of COVID-19 in China, we have been working hard to take all the necessary steps with our suppliers to ensure our supply chain is kept in place and we continue to work daily to ensure that this remains the case so we can deliver the support our partners and customers need.
The health and wellbeing of our employees, partners and associates is our number one priority. Like many businesses, we have also employed a working from home policy in some locations. We’re still here to support our customers and partners so continue to reach out to your contacts as needed.
Customer Support & Service
As you might expect, the COVID-19 situation is creating some difficulties that may prevent us from responding to your inquiries are quickly as we would usually. We will work hard to make sure we can support you in the best way and will reply to any inquiries as quickly as we can.
Letter from CEO to Customers
I am reaching out to you to give an update on Jabra’s efforts and our ability to support you during the challenging time of the Covid-19 pandemic.
Our first priority at Jabra (and across GN) is the well-being of our employees, our partners and our customers. We have taken strong and appropriate measures inside our company and we understand that you, our customers, are taking similar measures to safeguard your staff and enable them to work remotely.
As a consequence, we have seen an unprecedented increase in demand over a short period of time for many of our products & solutions as millions of office workers across the world were required to work from home at short notice. The reality is that this level of demand was unexpected and, accordingly, we have not always been able to meet that demand.
From the very first developments of COVID-19 in China, we have worked hard to ensure our supply chain is in place and we have redoubled these efforts to expand our productive capacity. It is the primary operational focus of our business to work with all our suppliers & partners to maximise our ability to meet customer demand and these efforts are making a real difference. We have increased our production output significantly in April and we intend to go further with additional increases in both May & June.
Nevertheless, despite this progress we still see a situation where the level of demand is at such a level as to still exceed our output and, accordingly, we do understand that some of you are not able to receive the products you want, exactly when you want them, particularly with requests at short-notice.
We have taken the decision to prioritise emergency, frontline and support services and will continue to do so. But we are committed to work with all our customers to find the best available solution. Via your usual sales reps, we will share with you as much information as we can to let you know when your products will arrive. We will be as transparent as we can and we will also, wherever possible, seek to be flexible and find solutions to your challenges even if we cannot immediately supply the specific product you request. We have a wide range of Jabra products and, while each are engineered for a specific purpose, we can and will work with you to see if we can adapt available solutions to your purposes & immediate needs.
In summary - at Jabra we do understand that you may urgently need products to enable businesses continuity. We share this sense of urgency and are fully focussed on supporting you as much as we can by sharing information and committing resources to focus on supply chain & productive capacity.
Business travel has been reduced or halted completely across the company, with PanaCast video conferencing technology being utilized instead, wherever possible. Employees have been advised to limit their personal travel as well, with travel to the worst affected countries being banned without the express approval of the senior management team.
We’re assessing our commitment to events on an ongoing basis and have taken the decision to withdraw from larger scale events for the foreseeable future. The safety of our employees, and of course that of our partners, associates and customers, is our primary concern in this decision. We do not wish to place anyone at unnecessary risk.
We will continue to monitor the situation closely, and will of course update this page as and when new information changes our approach. Please be assured that we have robust structures in place to ensure that the business will continue to run smoothly while the situation with COVID-19 remains ongoing.
René Svendsen-Tune, CEO GN Audio