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How are we responding to COVID-19?

We’re aware that the increased spread of COVID-19 is causing a lot of uncertainty globally. From the first developments of COVID-19 in China, we have been working hard to take all the necessary steps with our suppliers to ensure our supply chain is kept in place and we continue to work daily to ensure that this remains the case so we can deliver the support our partners and customers need.

The health and wellbeing of our employees, partners and associates is our number one priority. Like many businesses, we have also employed a working from home policy in some locations. We’re still here to support our customers and partners so continue to reach out to your contacts as needed.

Customer Support & Service

As you might expect, the COVID-19 situation is creating some difficulties that may prevent us from responding to your inquiries are quickly as we would usually. We will work hard to make sure we can support you in the best way and will reply to any inquiries as quickly as we can.

Travel limitations

Business travel has been reduced or halted completely across the company, with PanaCast video conferencing technology being utilized instead, wherever possible. Employees have been advised to limit their personal travel as well, with travel to the worst affected countries being banned without the express approval of the senior management team.

Events

We’re assessing our commitment to events on an ongoing basis and have taken the decision to withdraw from larger scale events for the foreseeable future. The safety of our employees, and of course that of our partners, associates and customers, is our primary concern in this decision. We do not wish to place anyone at unnecessary risk.

Updates

We will continue to monitor the situation closely, and will of course update this page as and when new information changes our approach. Please be assured that we have robust structures in place to ensure that the business will continue to run smoothly while the situation with COVID-19 remains ongoing.