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Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.
The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.
All Jabra USB headsets and speakerphones work with all the most popular online voice call services.
Our products work out of the box1 and let you combine perfect sound quality with great comfort.
1Jabra is certified with all major communication platforms but as a minimum, all Jabra USB devices will work as audio only.
Sound demo is for illustration only. Actual experience may vary.
A unique system of 3-microphones with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience.
Engage 50 offers the highest levels of hearing protection, including PeakStop™ 105 dB SPL and IntelliTone™ 2.0 and conforming to Noise at work, G616 and OSHA guidelines.
Intelligent Volume Control enables incoming calls to be set to a user-defined sound level that stays constant for all day comfort.
Mute button
Volume dial
Status light indicator
Programmable button
Answer/End call button
The Engage 50 headset is Skype For Business Open Office certified when used with the Microsoft variant of the control unit.
* Jabra SDK
* Jabra Xpress, Jabra Direct and Jabra SDK
Engineered to optimize and personalize your headset.
* Jabra USB headsets and speakerphones and Bluetooth with a Link 360/370.
** SOC II Type 1.
Engineered to boost productivity with always-updated headsets
* Headset dependent: Jabra Engage 50.
** Windows and Mac.
*** SOC II Type 1.
See recommended control unit accessories below
Jabra Engage 50 features the next generation of hearing protection with Safetone™ 2.0 technology. This includes PeakStop™ 105 dB which cuts off sudden sound spikes at an even lower level than the regular Jabra PeakStop; Intelligent Acoustic Shock protection which removes potentially harmful sounds; and IntelliTone™ 2.0 which maintains average sound levels below predefined thresholds through the day. For more information on these and more innovations to safeguard intensive headset use, download our Hearing Protection white paper.
Download Hearing Protection WhitepaperMoneypenny chose the Jabra Engage 50 because of the superior sound and easy integration with Twilio Flex.
Read more
Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.
What is a digital headset?
A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.
What does a digital corded headset offer over a regular USB type headset?
Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.
Do any other Jabra professional digital headsets offer software integration?
All Jabra USB headsets offer integration to Jabra Direct and Xpress software. However, the Engage 50 is the first Jabra headset to offer additional call analytic metrics.
What does the control unit offer, and why would I want to use it?
The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.
If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?
Yes.
Can I still get the analytics even if I choose not to use the control unit?
Yes.
Can I plug the headset into my mobile phone or tablet?
Yes, if your mobile device has a USB-C socket that is compatible with voice calls.
We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?
Yes – you will need to start by using the USB-A Extension Cord accessory or control box with USB-A connection. Just connect the headset to the Extension Cord, and then plug the Extension Cord into the USB-A port on your PC. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.
Can I connect to a Mac, or is this headset only compatible with a PC?
Yes, it’s possible to connect to Mac.
How do you reprogram the status (busy) light?
The status light can be programmed to change pending on selected active events. The settings are made in Jabra SDK.
How do you re-program the control unit for speed dial?
Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.
For more frequently asked questions please visit the Jabra Engage 50 support page.
Use the drop-down menus to compare the Engage models.
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| Wireless Wireless Wireless Wireless Wired | Wired/Wireless | Wireless Wireless Wireless Wireless Wired |
| 150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet 120cm cord | Operating range | 150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet 120cm cord |
| Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C) | Connectivity | Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C) |
| Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband | Wearing style | Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband |
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North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty |
Warranty |
North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty |
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Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.
We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.
Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.
Get help nowWe offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.
Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.
Get help now
Support content including User Manuals, FAQs, Video Tutorials, and more.
* See facts on Jabra.com/commercial-claims.
