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The headset for the digital contact center
Jabra Engage 50 - A true digital headset
Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.
The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.
At one with the universe (of phones and platforms)
Our contact center headsets plug-and-play with over 10,000 traditional desk phones. They’re also compatible with most softphone web clients and contact center platforms including Cisco, Avaya, and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there.
See which of our headsets work with your phones or platform in our compatibility guide.
Sound demo is for illustration only. Actual experience may vary.
3 microphone technology
A unique system of 3-microphones with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience, whether you work from home or a physical contact center.
Status light indicator
Answer/End call button
Certified for Microsoft Teams
The Engage 50 headset is certified for Microsoft Teams when used with the Microsoft variant of the control unit.
Certified for Skype for Business. Meets Skype for Business Open Office requirements
The Engage 50 headset is certified for Skype for Business and meets Skype for Business Open Office requirements when used with the Microsoft variant of the control unit.
This product works with devices capable of running the latest version of ChromeOS and has been certified to meet Google's compatibility standards. Chromebook and the Works With Chromebook badge are trademarks of Google LLC.
Certified for Zoom
The Engage 50 headset is certified for Zoom to deliver a seamless collaboration experience.
* Jabra SDK
* Jabra Xpress, Jabra Direct and Jabra SDK
For IT managers
Engineered to optimize and personalize your headset.
Easily update the firmware of any Jabra audio device*, directly from the user-friendly Direct Dashboard.
Optimize your headset with sidetone, ringtone, audio protection levels, sound optimization for music, levels, and more.
Engage 50 offers boom arm positioning guidance for optimal call experience.
Jabra Engage 50 features the next generation of hearing protection with Safetone™ 2.0 technology. This includes PeakStop™ 105 dB which cuts off sudden sound spikes at an even lower level than the regular Jabra PeakStop; Intelligent Acoustic Shock protection which removes potentially harmful sounds; and IntelliTone™ 2.0 which maintains average sound levels below predefined thresholds through the day. For more information on these and more innovations to safeguard intensive headset use, download our Hearing Protection white paper.
Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.
Frequently asked questions
What is a digital headset?
A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.
What does a digital corded headset offer over a regular USB type headset?
Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.
Do any other Jabra professional digital headsets offer software integration?
All Jabra USB headsets offer integration to Jabra Direct and Xpress software. However, the Engage 50 is the first Jabra headset to offer additional call analytic metrics.
What does the control unit offer, and why would I want to use it?
The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.
If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?
Can I still get the analytics even if I choose not to use the control unit?
Can I plug the headset into my mobile phone or tablet?
Yes, if your mobile device has a USB-C socket that is compatible with voice calls.
We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?
Yes – you will need to start by using the USB-A Extension Cord accessory or control box with USB-A connection. Just connect the headset to the Extension Cord, and then plug the Extension Cord into the USB-A port on your computer. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.
Can I connect to a Mac, or is this headset only compatible with a computer?
Yes, it’s possible to connect to Mac.
How do you reprogram the status (busy) light?
The status light can be programmed to change pending on selected active events. The settings are made in Jabra SDK.
How do you re-program the control unit for speed dial?
Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.
For more frequently asked questions please visit the Jabra Engage 50 support page.
User sound protection
PeakStop™ 105 dB SPL, IntelliTone™ 2.0
Speaker frequency range
20Hz – 20kHz
Microphone frequency range
100Hz – 14kHz
Digital MEMS microphones
100Hz – 14kHz
Regulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant
Industry Certifications: cTUVus, TCO / Skype for Business. Meets Skype for Business Open Office requirements. Certified for Microsoft Teams when used with the Microsoft variant of the control unit. Certified for Zoom.