Jabra Engage 50 | Wired professional digital corded headset

The headset for the digital contact center

Jabra Engage 50 - A true digital headset

Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.

The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.

Compatible with your platform

All Jabra USB headsets and speakerphones work with all the most popular online voice call services.
Our products work out of the box¹ and let you combine perfect sound quality with great comfort.

Check compatibility with all systems.

¹Jabra is certified with all major communication platforms but as a minimum, all Jabra USB devices will work as audio only.

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Engage 50

Other Headset

Sound demo is for illustration only. Actual experience may vary.

3 microphone technology

A unique system of 3-microphones with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience.

Hearing protection

Engage 50 offers the highest levels of hearing protection, including PeakStop™ 105 dB SPL and IntelliTone™ 2.0 and conforming to Noise at work, G616 and OSHA guidelines.

Intelligent Volume Control

Intelligent Volume Control enables incoming calls to be set to a user-defined sound level that stays constant for all day comfort.

Mute button

Volume dial

Status light indicator

Programmable button

Answer/End call button

Skype for Business Open Office

The Engage 50 headset is Skype For Business Open Office certified when used with the Microsoft variant of the control unit.

_{* Jabra SDK}

_{* Jabra Xpress, Jabra Direct and Jabra SDK}

For end-users

For IT managers

Jabra Direct

Engineered to optimize and personalize your headset.

Easily update the firmware of any Jabra audio device*, directly from the user-friendly Direct Dashboard.
Optimize your headset with sidetone, ringtone, audio protection levels, sound optimization for music, levels, and more.
Enjoy high levels of data protection**, without being charged for the privilege.

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_{* Jabra USB headsets and speakerphones and Bluetooth with a Link 360/370.}

_{** SOC II Type 1.}

Jabra Xpress

Engineered to boost productivity with always-updated headsets

Control deployment, settings and firmware updates for intelligent and efficient headset management.
Adjust performance based on background noise and headset usage analytics* for each individual Engage 50 user.
Supports all main operating systems**, and allows data storage in the cloud or on-premises with a high-degree of data protection.***

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_{* Headset dependent: Jabra Engage 50.}

_{** Windows and Mac.}

_{*** SOC II Type 1.}

See recommended control unit accessories below

Enhanced hearing protection

Jabra Engage 50 features the next generation of hearing protection with Safetone™ 2.0 technology. This includes PeakStop™ 105 dB which cuts off sudden sound spikes at an even lower level than the regular Jabra PeakStop; Intelligent Acoustic Shock protection which removes potentially harmful sounds; and IntelliTone™ 2.0 which maintains average sound levels below predefined thresholds through the day. For more information on these and more innovations to safeguard intensive headset use, download our Hearing Protection white paper.

Download Hearing Protection Whitepaper

Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level

Moneypenny chose the Jabra Engage 50 because of the superior sound and easy integration with Twilio Flex.

Engineered to enhance your customer satisfaction

Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.

Frequently asked questions

What is a digital headset?

A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

What does a digital corded headset offer over a regular USB type headset?

Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.

Do any other Jabra professional digital headsets offer software integration?

All Jabra USB headsets offer integration to Jabra Direct and Xpress software. However, the Engage 50 is the first Jabra headset to offer additional call analytic metrics.

What does the control unit offer, and why would I want to use it?

The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.

If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?

Yes.

Can I still get the analytics even if I choose not to use the control unit?

Yes.

Can I plug the headset into my mobile phone or tablet?

Yes, if your mobile device has a USB-C socket that is compatible with voice calls.

We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?

Yes – you will need to start by using the USB-A Extension Cord accessory or control box with USB-A connection. Just connect the headset to the Extension Cord, and then plug the Extension Cord into the USB-A port on your PC. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.

Can I connect to a Mac, or is this headset only compatible with a PC?

Yes, it’s possible to connect to Mac.

How do you reprogram the status (busy) light?

The status light can be programmed to change pending on selected active events. The settings are made in Jabra SDK.

How do you re-program the control unit for speed dial?

Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.

For more frequently asked questions please visit the Jabra Engage 50 support page.

Technical specifications

Download

Technical specifications Datasheet

Audio
- User sound protection
  
  PeakStop™ 105 dB SPL, IntelliTone™ 2.0
- Speaker frequency range
  
  20Hz – 20kHz
- Microphone frequency range
  
  100Hz – 14kHz
- Microphone type
  
  Digital MEMS microphones
- Microphone bandwidth
  
  100Hz – 14kHz
- Certifications
  
  Regulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant Industry Certifications: cTUVus, TCO / Skype for Business Open Office
Fit & Comfort
- Headset form factor
  
  Headband
- Boom arm flexible
  
  Yes
- Boom arm adjustable
  
  Yes (300°)
- Ear cushions
  
  Soft leatherette
Ease of Use
- Intuitive audio control
  
  Yes
- Status lights
  
  Yes – 2 (Stereo), 1 (Mono)
Connectivity
- Connection
  
  USB-C
- Operating range (cord length)
  
  120cm
- Cable type
  
  Flexible USB 2.0 cable
General
- Box content
  
  Headset, pouch, clothing clip, Quick start guide, warning/warranty card
- Main unit dimensions (W x D x H)
  
  150 x 193 x 62mm (Stereo), 135 x 193 x 62mm (Mono)
- Weight (without cord)
  
  96g(Stereo), 61g(Mono)
- Warranty
  
  North America: 3 year limited warranty, Europe/APAC: 3 year limited warranty
- Operating temperature
  
  -10°C to +40°C (Humidity 5%~85% RH)
- Materials used
  
  PC/ABS; PC; POM; TPE;TPU

Compatibility guide

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Mobile/Tablet

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Wireless Wireless Wireless Wireless Wired	Wired/Wireless	Wireless Wireless Wireless Wireless Wired
150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet 120cm cord	Operating range	150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet 120cm cord
Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C)	Connectivity	Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C)
Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband	Wearing style	Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband
North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty	Warranty	North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty
	Price

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Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

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We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

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For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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The headset for the digital contact center

Jabra Engage 50 - A true digital headset

Compatible with your platform

3 microphone technology

Hearing protection

Intelligent Volume Control

Skype for Business Open Office

Jabra Direct

Jabra Xpress

Enhanced hearing protection

Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level

Engineered to enhance your customer satisfaction

Frequently asked questions

Technical specifications

Download

Compatibility guide

Select manufacurer

Select your deskphone

Select manufacurer

Select your softphone

Select manufacurer

Select your mobile/tablet

Compatible products:

Accessories

Compare models

Compare all technical specifications

Contact Sales

Apply for a free trial

Immediate sales assistance

Need technical support?

Our sales experts are ready to help

Apply for a free trial

Immediate sales assistance

Need technical support?

Product support