The headset for the digital contact center
Jabra Engage 50 - A true digital headset
Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform – whether on-premise or cloud-based? The Jabra Engage 50 is the ideal digital headset to power your customer satisfaction.
The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data.
Compatible with your platform
All Jabra USB headsets and speakerphones work with all the most popular online voice call services.
Our products work out of the box* and let you combine perfect sound quality with great comfort.
*Jabra is certified with all major communication platforms but as a minimum, all Jabra USB devices will work as audio only.
Sound demo is for illustration only. Actual product may vary.
3 microphone technology
A unique system of 3-microphones with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience.
Hearing protection
Engage 50 offers the highest levels of hearing protection, including PeakStop™ 105 dB SPL and IntelliTone™ 2.0 and conforming to Noise at work, G616 and OSHA guidelines.
Intelligent Volume Control
Intelligent Volume Control enables incoming calls to be set to a user-defined sound level that stays constant for all day comfort.
Mute button
Volume dial
Status light indicator
Programmable button
Answer/End call button
Skype for Business Open Office
The Engage 50 headset is Skype For Business Open Office certified when used with the Microsoft variant of the control unit.
* Jabra Xpress, Jabra Direct and Jabra SDK
Jabra Direct
Engineered to optimize and personalize your headset.
- Easily update the firmware of any Jabra audio device*, directly from the user-friendly Direct Dashboard.
- Optimize your headset with sidetone, ringtone, audio protection levels, sound optimization for music, levels, and more.
- Enjoy high levels of data protection**, without being charged for the privilege.
* Jabra USB headsets and speakerphones and Bluetooth with a Link 360/370.
** SOC II Type 1.
Jabra Xpress
Engineered to boost productivity with always-updated headsets
- Control deployment, settings and firmware updates for intelligent and efficient headset management.
- Adjust performance based on background noise and headset usage analytics* for each individual Engage 50 user.
- Supports all main operating systems**, and allows data storage in the cloud or on-premises with a high-degree of data protection.***
* Headset dependent: Jabra Engage 50.
** Windows and Mac.
*** SOC II Type 1.
Engineered to enhance your customer satisfaction
Engage 50 headsets are engineered by Jabra and hold 3 patents for technical innovations. 54,280 engineering hours were spent developing the product with intensive testing in the Jabra labs.
Frequently asked questions
What is a digital headset?
A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.
What does a digital corded headset offer over a regular USB type headset?
Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.
Do any other Jabra professional digital headsets offer software integration?
All Jabra USB headsets offer integration to Jabra Direct and Xpress software. However, the Engage 50 is the first Jabra headset to offer additional call analytic metrics.
What does the control unit offer, and why would I want to use it?
The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.
If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?
Yes.
Can I still get the analytics even if I choose not to use the control unit?
Yes.
Can I plug the headset into my mobile phone or tablet?
Yes, if your mobile device has a USB-C socket that is compatible with voice calls.
We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?
Yes – you will need to start by using the USB-A Extension Cord accessory or control box with USB-A connection. Just connect the headset to the Extension Cord, and then plug the Extension Cord into the USB-A port on your PC. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.
Can I connect to a Mac, or is this headset only compatible with a PC?
Yes, it’s possible to connect to Mac.
How do you reprogram the status (busy) light?
The status light can be programmed to change pending on selected active events. The settings are made in Jabra SDK.
How do you re-program the control unit for speed dial?
Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.
For more frequently asked questions please visit the Jabra Engage 50 support page.
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Audio
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User sound protectionPeakStop™ 105 dB SPL, IntelliTone™ 2.0
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Speaker frequency range20Hz – 20kHz
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Microphone frequency range100Hz – 14kHz
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Microphone typeDigital MEMS microphones
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Microphone bandwidth100Hz – 14kHz
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CertificationsRegulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant Industry Certifications: cTUVus, TCO / Skype for Business Open Office
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Fit & Comfort
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Headset form factorHeadband
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Boom arm flexibleYes
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Boom arm adjustableYes (300°)
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Ear cushionsSoft leatherette
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Ease of Use
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Intuitive audio controlYes
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Status lightsYes – 2 (Stereo), 1 (Mono)
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Connectivity
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ConnectionUSB-C
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Operating range (cord length)120cm
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Cable typeFlexible USB 2.0 cable
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General
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Box contentHeadset, pouch, clothing clip, Quick start guide, warning/warranty card
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Main unit dimensions (W x D x H)150 x 193 x 62mm (Stereo), 135 x 193 x 62mm (Mono)
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Weight (without cord)96g(Stereo), 61g(Mono)
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WarrantyNorth America: 3 year limited warranty, Europe/APAC: 3 year limited warranty
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Operating temperature-10°C to +40°C (Humidity 5%~85% RH)
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Materials usedPC/ABS; PC; POM; TPE;TPU
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30-day returns
Tax exemption in checkout
Compatibility guide
Select manufacurer
Select your deskphone
Select manufacurer
Select your softphone
Select manufacurer
Select your mobile/tablet
Accessories
Compare models
Use the drop-down menus to compare the Engage models.
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| Wireless Wireless Wireless Wireless Wired | Wired/Wireless | Wireless Wireless Wireless Wireless Wired |
| 150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet - | Operating range | 150 meters / 490 feet 100 meters / 330 feet 150 meters / 490 feet 100 meters / 330 feet 120cm cord |
| Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C) | Connectivity | Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Bluetooth devices, Deskphone, Analog phone Softphone, Deskphone Softphone, Deskphone Softphone, Mobile devices (USB-C) |
| Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband | Wearing style | Over-the-ear stereo and mono Choice of earhook,neckband or headband Over-the-ear stereo and mono Choice of earhook,neckband or headband Headband |
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North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty |
Warranty |
North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 1 year limited warranty Europe/APAC: 2 year limited warranty Over-the-ear stereo and mono North America: 1 year limited warranty Europe/APAC: 2 year limited warranty North America: 3 year limited warranty Europe/APAC: 3 year limited warranty |
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Price |
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Contact sales
Our team of product experts can help you find the best solution for your company. Get instant pricing and advice for your specific environment and use case. Fill out the form and a Jabra representative will contact you.
Apply for a free trial
If you’re planning to deploy more than 50 units for your company, speak with sales to organise a meeting to see if you are eligible for a free trial.
Need technical support?
For technical support and warranty-related questions, contact our Business Support team.
Business Support is available Monday – Friday 8 am - 8 pm EST.
You can also call Business Support directly on 1- 866-697-8757
Product support
Support content including User Manuals, FAQs, Video Tutorials, and more.
* See facts on Jabra.com/commercial-claims.
