MENU
Headsets
Office Headsets
Office Headsets
Wired and wireless calls, music and concentration
True Wireless Earbuds
True Wireless Earbuds
100% wireless for calls, music and sport
Wireless Stereo Headphones
Wireless Stereo Headphones
All our headsets for wireless personal use
Call Center Headsets
Call Center Headsets
Noise cancelling microphones and all-day comfort
Sports Headphones
Sports Headphones
Sweat and dust resistant that stay in your ear
Bluetooth Mono Headsets
Bluetooth Mono Headsets
Single ear form factor made for calls
Headsets for working from home
Over the ear headphones
In-ear headphones
Noise cancelling headphones
Refurbished products and deals
Refurbished products and deals
Discounted headsets for a limited time only
BlueParrott headsets
BlueParrott headsets
Our sister brand for high noise environments
Retailer locator
Retailer locator
Find stores and web shops that sell Jabra
Accessories
Accessories
Replacement earbuds, batteries, cables and more
All products
All products
View and filter all products
Recommended pages
Speakerphones
Office Speakerphones
Office Speakerphones
Wired and wireless speakerphones for your meetings
In-car Speakerphones
In-car Speakerphones
Mount in your car to stream calls and music on the road
No matter the platform you use, Jabra has you covered
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
Skype for Business
Skype for Business
Devices made for use with Microsoft Skype for Business
Cisco
Cisco
Devices made for use with Cisco
Avaya
Avaya
Devices made for use with Avaya
View all compatible platforms
View all compatible platforms
Video Conferencing
Business Solutions
All Business Products
All Business Products
Headsets, speakerphones and video engineered for work
Unified Communications
Unified Communications
How Jabra solutions support your UC platforms
Public Sector
Public Sector
Solutions for federal, state, local and educational needs
Shop for your business
Shop for your business
Find the right solution for your business
Software and Services
Software and Services
Enterprise software that helps deploy and manage headsets
Partners
Partners
Log in to Jabra OneZone or sign up as a partner
No matter the platform you use, Jabra has you covered
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
Skype for Business
Skype for Business
Devices made for use with Microsoft Skype for Business
Cisco
Cisco
Devices made for use with Cisco
Avaya
Avaya
Devices made for use with Avaya
Zoom
Zoom
Devices made for use with Zoom
View all compatible platforms
View all compatible platforms
Customer Stories
Customer Stories
Case studies and customer stories
Work from home
Support
Product Support
Product Support
Support content, resources, and contact options
My Orders
My Orders
Order tracking and history
Compatibility Guide
Compatibility Guide
Compatible devices and accessories
Software and Apps
Software and Apps
Companion software, apps, and services
Jabra Glossary
Jabra Glossary
Explanations of common Jabra terminology.
Hearing protection
Hearing protection
Jabra hearing protection standards
Jabra Support

We are here to help you

Find your product
Select your language & location
  • Americas
  • APAC
  • Europe
  • Middle East and Africa

Your order qualifies for free shipping.

Your order qualifies for free 2-day shipping.

Your order qualifies for free Express shipping.

 
 
Your cart is empty
attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
Product results ( Products found)
See All

Found what you are looking for?

Find new product Identify your product

Jabra CC Agent App

The Jabra CC Agent App has been designed to improve Cisco Finesse Call Center agents’ productivity by shaving seconds off call handling times. This app enables frequently used call features to be easily controlled from the agent’s Jabra headset controller on the Jabra Biz 2300 USB, Jabra Biz 2400 II CC USB headsets or Jabra QD headsets ( with Jabra Link 260/265 USB adapter).

  • 100% compliant with Cisco Finesse
  • Ultra easy to deploy
  • Managed from your Cisco Finesse server
  • Free of charge

When the Jabra CC Agent App is installed on the Cisco Finesse Call Center softphone server, all agents equipped with Jabra Biz 2300 USB, Jabra Biz 2400 II CC USB headsets or Jabra QD headsets (with Jabra Link 260/265 USB adapter), can control the following Finesse softphone features directly from their Jabra headset control boxes:

  • Ready/Not Ready state (toggle)
  • Record Call
  • Sign off

The Cisco Finesse server administrator simply assigns two of these functions to two of the headset controller buttons when installing the Jabra CC Agent App.

Easy for IT manager

The Jabra CC Agent App is easy to deploy and manage, and has only a small footprint on the Call Center Agent's workstation.

Easy for Contact Center agents

When changing the Ready/Not Ready state using the headset controller buttons, the agent can see the Ready/Not Ready state change in the Finesse browser; simply pressing the controller button again to toggle between Ready and Not Ready.

Get the app

Download the app Download Datasheet Release notes

Download the Jabra CC Agent App and install it on the Cisco Finesse softphone server used in the Call Center.

  • The applications package contains an installation guide, to be used to setup and configure the features to apply to the control box buttons on the Jabra Biz 2300, Jabra Biz 2400 II and Jabra Link 260/265
  • Please check the Jabra CC Agent App Datasheet for further information and compatibility relating to Cisco Finesse server versions, Operating Systems and browser versions.

Product support

Product support

Support content including User Manuals, FAQs, Video Tutorials, and more.

Find support