chevron_left menu MENU
chevron_left
Headsets
Office Headsets
Office Headsets
Wired and wireless calls, music and concentration
True Wireless Earbuds
True Wireless Earbuds
100% wireless for calls, music and sport
Wireless Stereo Headphones
Wireless Stereo Headphones
All our headsets for wireless personal use
Call Center Headsets
Call Center Headsets
Noise cancelling microphones and all-day comfort
Sports Headphones
Sports Headphones
Sweat and dust resistant that stay in your ear
Bluetooth Mono Headsets
Bluetooth Mono Headsets
Single ear form factor made for calls
Over the ear headphones
In-ear headphones
Personal working solutions
Personal working solutions
Refurbished products and deals
Refurbished products and deals
Discounted headsets for a limited time only
Trucking & fleet headsets
Trucking & fleet headsets
Headsets designed for life on the road
Warehouse headsets
Warehouse headsets
Headsets for warehouse, logistics and distribution
Retailer locator
Retailer locator
Find stores and web shops that sell Jabra
Accessories
Accessories
Replacement earbuds, batteries, cables and more
All products
All products
View and filter all products
Recommended pages
chevron_right
chevron_left
Speakerphones
Office Speakerphones
Office Speakerphones
Wired and wireless speakerphones for your meetings
In-car Speakerphones
In-car Speakerphones
Mount in your car to stream calls and music on the road
No matter the platform you use, Jabra has you covered
Amazon Web Services
Amazon Web Services
Devices made for use with Amazon web services
Avaya
Avaya
Devices made for use with Avaya
Cisco
Cisco
Devices made for use with Cisco
$$not found: Navigation/Jabra/Platforms/Benesys$$
Genesys
Devices made for use with Genesys
Microsoft Teams
Google
Devices made for use with Google Workspace
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
View all alliance partners
View all alliance partners
Customer Stories
Customer Stories
Case studies and customer stories
Partner login
Partner login
Log in to Jabra OneZone or sign up as a partner
chevron_right
chevron_left
Video
chevron_right
chevron_left
Hearing
chevron_right
chevron_left
Solutions

By Business Area

By Industry

By Platform

Partner Login Customer Stories
chevron_right
chevron_left
Hybrid work
chevron_right
chevron_left
Support
Product Support
Product Support
Support content, resources, and contact options
Jabra Online Store
Jabra Online Store
Order tracking and history
Compatibility Guide
Compatibility Guide
Compatible devices and accessories
Software, Apps and Services
Software, Apps and Services
Companion software, apps, and services
Jabra Glossary
Jabra Glossary
Explanations of common Jabra terminology
Hearing protection
Hearing protection
Jabra hearing protection standards
Jabra Support

We are here to help you

Find your product
chevron_right
  • Americas
    chevron_right
  • Asia-Pacific
    chevron_right
  • Europe
    chevron_right
  • Middle East and Africa
    chevron_right
chevron_right
search
attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
Product results ( Products found)
first_page chevron_left chevron_right last_page
See All

Found what you are looking for?

Find new product Identify your product
close

Jabra CC Agent App

The Jabra CC Agent App has been designed to improve Cisco Finesse Call Center agents’ productivity by shaving seconds off call handling times. This app enables frequently used call features to be easily controlled from the agent’s Jabra headset controller on the Jabra Biz 2300 USB, Jabra Biz 2400 II CC USB headsets or Jabra QD headsets ( with Jabra Link 260/265 USB adapter).

  • 100% compliant with Cisco Finesse
  • Ultra easy to deploy
  • Managed from your Cisco Finesse server
  • Free of charge

When the Jabra CC Agent App is installed on the Cisco Finesse Call Center softphone server, all agents equipped with Jabra Biz 2300 USB, Jabra Biz 2400 II CC USB headsets or Jabra QD headsets (with Jabra Link 260/265 USB adapter), can control the following Finesse softphone features directly from their Jabra headset control boxes:

  • Ready/Not Ready state (toggle)
  • Record Call
  • Sign off

The Cisco Finesse server administrator simply assigns two of these functions to two of the headset controller buttons when installing the Jabra CC Agent App.

Easy for IT manager

The Jabra CC Agent App is easy to deploy and manage, and has only a small footprint on the Call Center Agent's workstation.

Easy for Contact Center agents

When changing the Ready/Not Ready state using the headset controller buttons, the agent can see the Ready/Not Ready state change in the Finesse browser; simply pressing the controller button again to toggle between Ready and Not Ready.

Get the app

Download the app Download Datasheet Release notes

Download the Jabra CC Agent App and install it on the Cisco Finesse softphone server used in the Call Center.

  • The applications package contains an installation guide, to be used to setup and configure the features to apply to the control box buttons on the Jabra Biz 2300, Jabra Biz 2400 II and Jabra Link 260/265
  • Please check the Jabra CC Agent App Datasheet for further information and compatibility relating to Cisco Finesse server versions, Operating Systems and browser versions.

Product support

Product support

Support content including User Manuals, FAQs, Video Tutorials, and more.

Find support